A highly experienced Head of Sales and Service with over 25 years experience of recruiting, building and driving sales teams in the leisure and corporate travel industry. Core Experience: Management consultancy and mentorship, profit optimisation and revenue growth, client retention/customer experience, quality control implementation, all aspects of recruitment process from initial telephone interview to ongoing quarterly staff reviews, driving telesales and conversion rates with particular emphasis on ground arrangements, business scaling, exceeding sales targets at all levels, product development and marketing, remote team management, corporate travel business development, charity grant application assessment, small business start-up.