Dean Thompson Email & Phone Number

Terryville, Connecticut

Medically retired disabled Veteran looking for something to do. Used to like going for short walks with the dogs and fishing. Dealing with leg and foot pain that makes walking too far an issue. My walker is my buddy now, yet is becoming more a necessity the older I get. This webble wabbles and will fall down without my walker. Found my walker is great on level paved surfaces, just don't try going off road with it, you can still find yourself on your butt. The hardest part of accepting my limitations is the isolation and not having a place to go and people to see regularly. My wife needs our car so I'm stuck at home all day.Lucky for me I have my wife and God and my Church family in my life so I'm not totally alone.Still looking for some remote work I can do to help my wife pay the bills. I feel I still have quite a bit of my life left and don't want to play the victim and just sit around doing nothing.

Torrington, Connecticut

Troubleshoot and repair of laptops, notebooks, tablets, & cell phones. Main part of job is electronics sales, such as Laptops, notebooks, tables, smart phones, network equipment, printers, service plans, surveillance equipment and all the associated accessories. I used to work 1 or 2 days a week for 4 or 5 hours a day if I'm lucky. Staples has stopped giving me any hours for the last month and a half so come June I will be leaving if I don't start getting a few hours. Don't need to stay where I'm not wanted. June came and went without even a notice I have been let go, they just stopped putting anything on my on line schedule the 2nd. week of June. If you are disabled Staples will not work with you.

North Haven, Ct

Provide IT and administrative support to the Girl Scouts of Connecticut.

Greater Hartford, Connecticut Area

Provide onsite IT infrastructure support to a Connecticut based nonprofit serving the Great Hartford area. Resolve all computer hardware and software issues as needed. Troubleshoot and repair printer issues.Troubleshoot and repair network hardware and resolve problems with server programming as needed. Assign customers to user groups using Active Directory to allow customers use of needed applications.Other duties as requested.

Cigna Campus In Bloomfield Connecticut

I was contracted to support 5000+ users at the Cigna Campus in Bloomfield CT in an Enterprise level customer service environment using HP Service Manager to track and answer incidents as assigned by the CSC Helpdesk.Heavy daily customer contact via phone, e-mail, instant messaging and in person.Assign customers to user groups using Active Directory to allow customers use of needed applications.Use Remote Desktop or Remote Assistance to help troubleshoot and assist customer with software issues.Use SCCM Expert to maintain, install or remove applications as required. Troubleshoot and repairWindows XP, Vista & 7 operating systems and Microsoft Office 2003, 2007 & 2010 issues when needed. Repair & support T series Lenovo laptops & M series Lenovo desktops, HP Multi Function Printers and Install & configure Cisco VoIP Telephone equipment. Provide 24 hour smart hands support for the Customer Support Center on a rotating schedule to handle priority 1 calls for server issues. Other duties as requested.

Cigna Campus In Bloomfield Connecticut

I was contracted to support 5000+ users at the Cigna Campus in Bloomfield, CT in an Enterprise level customer service environment using HP Service Manager to track and answer incidents as assigned by the CSC Helpdesk.Heavy daily customer contact via phone, e-mail and in person.Assign customers to user groups using Active Directory to allow customers use of needed applications.Use Remote Desktop or Remote Assistance to help troubleshoot and assist customer with software issues including problems with Windows XP operating systems and Microsoft Office 2003.Use Marimba to maintain, install or remove applications as required.Repair & support T series IBM Lenovo laptops & M series IBM Lenovo desktops, HP Multi Function Printers and Install & configure Avaya VoIP Telephone equipment.

Plainville, Connecticut

Performed on site and in house troubleshooting, customer parts orders and repairs on HP product lines such as 2530p, 2730p, 6930p & nc8430 notebooks, tc4400 tablets, dv6500, dv6600 & dv6400 entertainment PCs, dc7700 & dc7800 convertible minitowers, dc7900 SFF business PC and Z600 workstations.Also refurbished used computers (DELL, HP & GATEWAY) for resale.Cleaned infected computers, installed customer imaging & deployed customer hardware.Last employee review was rated as a 4.5 out of a possible 5.Constantly received positive reviews on all my customer satisfaction surveys.

Hewlett Packard, Bank Of America Project, Northeast U.S.

My duties as a Site Assessor were to gather and record all relevant information pertaining to the quantity, placement and current status of customer equipment and any related equipment in the customers’ facility. This information would guide the Installation Technicians during the Installation phase, so accuracy, clarity, and completeness is vitally important. Assessors need to be familiar with the scope of the entire project so that they can advise customer representatives about what to expect over the course of the project.As a Hardware Installation Technician I did computer hardware installation and troubleshooting of workstations, printers, servers, routers, switches and other peripheral hardware as needed to ensure customer is up and running the next morning.

Seymour, Ct

Record of progressive responsibility from Receiving Clerk through Shift Supervisor with full accountability for daily activity of up to 25 union employees in machine, shipping & receiving, tow motor, inventory, warehouse and carpenter shop operations.•Chairman of the company Shipping & Receiving and Packaging Team.•Ensure jitney driver has properly loaded freight and that all documentation is properly completed.•Verify shipments against Bill of lading and Packing list.•Complete daily receiving and shipping reports & ensure that all departments are notified.•Approve and edit employee time cards for Payroll. Complete reports on employee attendance.•Schedule employees for shifts, job assignments and vacations. Monitor performance.•Inspect machine set-ups prior to start of each run using calipers and micrometers to verify proper gauge and width of material. Reconcile and close out Daily Progress Reports for each machine.•Provide training to all employees in policies, SOP's, job safety practices and Plant Health and Safety Regulations. Enforce Safety and Shop rules.•Assess employee job performance; providing positive reinforcement and issuing written disciplinary warnings when necessary.•Order mill/janitorial supplies and safety equipment when stocks run low using SAP.•Assist Plant Manager with organizing and heading up inventories.•Created a documentation process for receiving of incoming materials that increased accuracy of accounting and inventory and improved efficiency. Assisted with the implementation of bar-coding into receiving process.•Assist IT Department head with computer hardware and software issues when needed.•Learned to perform Quality Control Testing of metal samples to keep machines running during the off shifts.•Provide administrative support for Production Control and Shipping & Receiving departments.•First Aide Responder. (CPR, AED & Basic First Aid)•Member Plant Safety Committee, Security Systems Coordinator, and ISO 9001 Auditor.

Electronics Technician Diploma, Electronics Technician

Electronics Technician Diploma: NEW ENGLAND TECHNICAL INSTITUTE, New Britain, CT

Comptia A+ It Technician Certification, Comptia A+ Professional It Technician Certification

CompTIA A+ Professional IT Technician” certification completed 06/24/2008 Certificate of Course Completion in following courses: CompTIA.

Certification, Information Technology