With more than 20 years of experience managing people and projects in various sectors and service industries, Dean supports Deloitte’s business development opportunities by capturing and sharing the best of the firm’s collective information and knowledge on pursuit strategies and winning responses. A leader by example, he has successfully developed, lead and managed teams for service oriented companies, providing the training and direction that teams need to be successful. Dean is… Show more With more than 20 years of experience managing people and projects in various sectors and service industries, Dean supports Deloitte’s business development opportunities by capturing and sharing the best of the firm’s collective information and knowledge on pursuit strategies and winning responses. A leader by example, he has successfully developed, lead and managed teams for service oriented companies, providing the training and direction that teams need to be successful. Dean is experienced in driving processes that deliver improved customer satisfaction levels, are outlined by business goals and objectives, and assist in identifying areas for process improvement. With a strong training background he has provided coaching and mentoring to staff and co-workers to assist with their career goals and development.• Built, trained and developed the Private and Public companies pursuit team that employs pursuit coordinators, specialist, managers, writers, and designers • Manage pursuit teams through the full life cycle of the pursuit; capture management, pursuit management and lessons learned• Led and delivered Deloitte’s Pursuit Labs with partners and senior managers to align, elevate and differentiate Deloitte’s service offerings. The Pursuit Lab provides a proven process and tangible frameworks by developing client profiles, relationship history and competition, pursuit strategy and win themes, the pursuit story and development of next steps• Consult and manage the integration of design support, knowledge management, market and competitive intelligence teams into the pursuit• Led and advised our Government of Canada and Broader Public Sector pursuit teams on pursuit strategy, compliance verifications and mock scoring to ensure highest scoring and pricing goals could be achieved. Show less

•Collaborate with the Deloitte Account Teams, Proposal Team and Industry Vendors to develop proposal schedules, assignments, outlines, strategy and win themes. •Led the development of win themes, discriminators, customer hot button issues, SWOT analysis (strengths-weaknesses-opportunities-threats), risk identification and mitigation. •Managed relationships and communications with industry partners when partnerships are required to compete effectively on RFP’s•Assist proposal team… Show more •Collaborate with the Deloitte Account Teams, Proposal Team and Industry Vendors to develop proposal schedules, assignments, outlines, strategy and win themes. •Led the development of win themes, discriminators, customer hot button issues, SWOT analysis (strengths-weaknesses-opportunities-threats), risk identification and mitigation. •Managed relationships and communications with industry partners when partnerships are required to compete effectively on RFP’s•Assist proposal team with organizing, authoring of public sector grids, resumes, templates, and formatting of bid responses.•Has worked effectively with most of Deloitte’s Service and Industry groups in Account Team meeting, sales strategies and bid pursuits.•Use Seibel CRM software as an effective sales tool, tracking proposals submitted, Win/loss and bid value reporting.•Uses a consultative selling methodology, advising clients how to be more effective and successful in their business•Execute win strategies and solutions by developing compliant, responsive, and competitive business proposals.•Develop and execute business strategy and tactics to generate revenue from assigned geographical territory and strategic / named accounts•Own all aspects of account management and customer relationship management within assigned territory and base of strategic accounts•Maintain a consistently high level of outbound activity to ensure adequate pipeline development to achieve quota•Ensure that sales activities are consistent with sales methodology and processes•Prospect, develop and close new business opportunities within assigned territory to achieve quarterly and annual quotas and objectives quota. Show less

• Directed and coordinated all customer support centre operations, including inbound service order processing, customer inquiries, staffing, training and monitoring activities. Manage ongoing customer service growth through these channels.• Responsibility for driving processes that deliver improved customer satisfaction levels, per business goals and objectives. Conduct constant analysis of business performance against benchmarks, and identify areas for process improvement. Evaluate current… Show more • Directed and coordinated all customer support centre operations, including inbound service order processing, customer inquiries, staffing, training and monitoring activities. Manage ongoing customer service growth through these channels.• Responsibility for driving processes that deliver improved customer satisfaction levels, per business goals and objectives. Conduct constant analysis of business performance against benchmarks, and identify areas for process improvement. Evaluate current processes and services to provide information and recommendations to maximize customer satisfaction.• Establish and execute operating plan for the centre, to include: productivity measures and monitoring procedures, sales strategies, tactics and goals, supervision, employee development and training, quality assurance, work-problem identification and resolution, personnel strategies.• Represented our customer support centre operations in discussions with other internal and external business partner prospects. Negotiated and managed contracts with internal and external clients and suppliers, ensuring performance standards are met.• Recruited, developed and maintained high performance teams. Provided coaching and development of staff to maximize performance and potential of individuals. Supervised employees, including training, assigning and checking work to ensure compliance with guidelines; analyze and resolve work problems or assist workers in problem solving.• Developed entirely new Support and Training team, hired all staff and setup training program for new hires. Headed the development on Computer Based Training and bringing the finished product to the field. Met and surpassed expected Training revenue goals. Show less