Dean Thompson Email & Phone Number

Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Dublin, County Dublin, Ireland

Investigating flagged accounts for different types of fraud - Onboarding, Account Takeover, Intermediary and Exit, Stolen Financials, Password Recovery etc.Monitoring security step ups including ID documents and selfie videos/images Reviewing Account activities: IP Address and Device Name, Transactions (P2P and off ramping) and account linking (FB)Ensuring to escalate accounts where necessary due to large number of linked flagged accounts i.e. fraud ringUse of ID documentation services such as PRADO and SRT (Single Review Tool) to monitor risk tickets

• Resolved customer billing issues over the phone: Name change, contact details, etc.• Raised and determined resolutions for customer complaints • Investigated bill charges and confirmed bill breakdowns for customer.• Confirmed bill and payment dates, set up customers on online billing system: My BT.• Determined bill payments and refunds due for customers through Direct Debit, Payment Plans and/or cash & cheque.• Queried contract dates on behalf of customers and offered advice on best value products and services• Advised customers on nuisance and scam calls/emails, subsequently promoting security features offered by BT. • Researched customer debt enquiries and credit check queries.• Advance use of computer and online systems to offer the best customer service for BT customers.

Dublin, Ireland

Organised clothing rails and tables, health & beauty department stock and footwear department. Restocked gondolas with new stock.Assisted customers with sizing and item queries throughout the shop floor.Fully cashier trained, processing customer transactions.Customer service trained, processed refunds and exchanges while also working with customer complaints.Answered customer and other store phone queries.Made store announcements over the intercom system.

County Dublin, Ireland

Supervised children, answered and resolved any concerns that adults may have to provide a safe but enjoyable play environment.Kitchen area working at a very fast pace preparing and supplying hot food using ovens and fryers. Prepared salad and sandwiches. Served ice cream and hot and cold drinks.Cleaned all kitchen surfaces and utilities. Cleaned spillages on floors and toilets when necessary. Cleanliness and hygiene being both a top priority. Cashier processing customer transactions.Customer service area answering inquiries by phone and engaging directly with customers.Lots of experience being active on my feet for long periods of time.Stock room, replacing kitchen supplies and replenishing fresh and frozen goods.

Bachelor Of Arts - Ba, Geography And Sociology

Education record

Completed both Junior and Leaving Certificate with honour grades. Excellent attendance and punctuation throughout school years; given.