Dean Warwick Email & Phone Number

Ely, GB

London, England, United Kingdom

• Managed customer projects requiring Tier 3 engineering support to deliver high quality solutions.
• Collaboratively worked with customers, colleagues and third-party vendors to ensure they met global standards and delivered customer satisfaction.
• Supported Tier 2 engineers with system configurations and customer inquiries.
• Created and maintained process documentation for a knowledge library.
• Developed and maintained multi-vendor configuration standards templates with automation for increased productivity.

London, UK

• Managed technical projects for global activations, provisioning Managed Services like Secure Gateway IPSEC VPNs, Flex VPN, and DMVPN solutions.
• Implemented full customer solutions covering MPLS, Internet Dedicated circuits, Managed LAN, Wi-Fi, IPT, and IPS.
• Specialized in SD-WAN technologies such as Viptella, Cisco, and Versa.

London, UK

• Configured managed routers with BGP, QoS, and Zone-based firewall for efficient network paths.
• Provisioned Internet circuits within the core network to ensure optimal connectivity.
• Prepared and configured hardware for customer deployment, providing a seamless plug and play experience.

Cambridge / London, England, United Kingdom

• Coordinated with internal departments to ensure timely delivery of customers' Internet circuits.
• Monitored delivery dates and kept customers informed to maintain high satisfaction levels.
• Prepared all necessary hardware and documentation for delivery and scheduled engineering services for seamless activation.

Ba Hons, Business Management

Covering areas including Research Methodology, Business and the environment, decision making, business policy, organisation and.

Higher National Diploma, Engineering (Motor Vehicle Studies)

Focusing on the motor trade but not exclusive, covering common skills of managing and developing myself, working with others.

Btec National Diploma, Engineering (Motor Vehicle Studies)

Motor Vehicle diploma covering people skills, science, maths, vehicle technologies, application of computers, electronic principles.

Gcse'S, High School