Deana Mueller Email & Phone Number

West Milford, Nj, Us

• Managed a pipeline of orders from assignment to delivery to ensure Service Level Agreements are met.• Handled inbound phone calls providing operational support as needed, including account access, appointment scheduling, report uploading, license updates, conflict resolutions, and general order assistance.• Managed a panel of vendors within a set region including vendor selection, panel relations, and new vendor recruitment.• Generated and submitted daily status reports to the Director of Operations.• Diagnosed and addressed issues identified through telephone and electronic communications providing resolutions and escalating to appropriate departments as needed.• Maintained client communications providing daily status updates on their orders.

Point Pleasant Beach, New Jersey, United States

• Handled inbound phone calls and addressed customer inquiries and concerns via both phone and email, offering solutions to conflicts and complaints as required.• Maintained customer database and processed account adjustments, lease agreements, rental payments and deposits. • Coordinated property maintenance and repairs and supervised maintenance personnel to ensure satisfactory completion. • Developed and implemented policies and procedures to ensure smooth operation of properties.• Prepared monthly budget reports.

West Milford, New Jersey, United States

• Handled inbound phone calls, providing customer support by addressing their inquiries and scheduling appointments for estimates. • Produced and upheld service agreements. • Reconciled vendor invoices with supplied materials.• Coordinated logistics for maintenance and repair orders.• Maintained calendar for active work orders.• Created and maintained website and social media pages.• Graphic design and marketing for sales.