Customer Service Representative (CSR) at iDrive Fulfillment for Coral Reef SwimAs a CSR for iDrive Fulfillment for Coral Reef Swim, I provide excellent customer service to assist with purchases, returns, and exchanges. I collaborate with various platforms including BlueBox, Returnly, Shopify, and HubSpot to ensure that customer inquiries are handled promptly and efficiently.In my role, I have developed extensive knowledge of inventory management through the BlueBox platform, which allows me to provide accurate information on product availability to customers. I also use Shopify and HubSpot to manage customer tickets and respond to inquiries via email and chat.Additionally, I am proficient in handling returns and exchanges through the Returnly platform. This includes processing returns, issuing refunds, and providing customers with store credit when applicable.Overall, my goal is to provide customers with the best possible experience and ensure that their needs are met in a timely and efficient manner.

As a freelance writer and content creator, I excel in crafting engaging and informative written materials for various industries and purposes. With my keen attention to detail and understanding of content strategy, I help clients develop effective messaging and brand voice to effectively communicate with their audience. As an editor, I bring a critical eye and editorial instincts to refine and polish content to a professional standard. Additionally, as a marketing specialist, I have experience developing marketing plans and executing campaigns that drive engagement and increase brand awareness.

Agented, Curtis Brown & Bradford Lit• Conceived, plotted and planned a multi-chapter manuscript that resulted in landing a literary agent.• Communicated with beta readers about changes in the manuscript which brought about a more publishable manuscript.• Collaborated with literary agent on ideas, edits, and the market, leading to future manuscript concepts.

• Wrote original articles relevant to publishing and the writing business.• Organized and executed, GUTGAA, a large blog campaign for writers, publishers, and literary agents to connect and secure deals or grow their knowledge in the craft.• Collaborated with authors on marketing campaigns/events and online book tours through social media.• Increased brand awareness through networking, beta reading, and writing feature articles for other blogs.• Conducted interviews with authors and wrote book reviews.