Dean Allison Email & Phone Number

Expanding into other technologies and geographies, this position involved extensive interaction with both customers and third party vendors across Europe and the Middle East. Concentrating on delivery of highly customised CPE devices to service provider customers offering services such as advanced Fibre to the Home broadband, with triple-play VoIP and IPTV capabilities. As the central point of contact between the customer, internal engineers and other parties, significant coordination between all of these elements was involved in order to deliver technical solutions which have undergone extensive interoperability testing and are representative of varied and specific customer requirements.

Involving both pre- and post-sales activities, demonstrating familiarisation to a detailed level with the entire product range to be able to support all UK and Ireland service provider customers. Worked in partnership on the technical aspects of projects, together with account manager personnel, on projects to supply products to service provider customers. Production of presentations and documentation for both technical and non-technical audiences was undertaken, as well as the timely production of technical responses to customer Requests for Proposals/Information. A large proportion of the position involved successfully delivering fully customised broadband networking CPE to a number of Tier 1 and other broadband service providers, generating significant revenue for the company. Definition and capture of requirements and ownership of the process of delivery of an acceptable technical solution both prior to and after product launch was central. Additionally, it was required to be able to keep up to speed with new network technologies and ideas, such as the move into content delivery, higher speed Internet services and in-home distribution in order to advocate these to customers.

Working in a team responsible for development of the core network – merging existing infrastructure and networks, deploying new infrastructure and managing peering issues. Provision of 3rd line support on a daily and on-call basis, and development and implementation of non-standard services to customers based on requirements provided by sales teams. Successfully completed projects included:- Implementing the migration plan for 200+ leased line customers from a redundant point of presence- Implementation of new core infrastructure to support service delivery over channelized STM-1 circuits- Network-wide upgrade of the existing distribution infrastructure for leased line customers.

As a consultancy resource for a variety of clients, major projects were undertaken as follows:• On-site network support for a collaboration project between a major hardware vendor and a European telecommunications provider to supply voice, data and VPN services over an MPLS core network in three countries. • Network audit project across a number of sites for a large UK company.• Financial network services organisation – commissioning of a new network management system using HP Openview.

Member of a team of engineers responsible for providing support to the Network Operations Centre, the day-to-day running of core and content networks and rollout of new services and enhancements to the network. Based around Juniper M40 routing technology, the core network was a new EU and US network, so the role heavily involved developing the initial network by adding connections to Internet Exchange Points and rollout of MPLS across the network to support traffic engineering and future Virtual Private Network services. Solely responsible for an internal monitoring and statistics system designed specifically for this application.

A member of the UK-based core network team responsible for the daily and out-of-hours support of the national and international core network and ISP dialup platforms. Key responsibilities included liaison with telecommunications providers and other carriers to resolve issues, and provision of non-standard and complex services beyond the scope of the NOC. In addition, responsibility for co-ordination of current and new European and US peering agreements, and liaison with equipment vendors to resolve technical faults as well as evaluating new platforms and services was within the remit of this role.

Involved in both the daily and out-of-hours operation of a service provider network, and research and improvement projects. Key roles included core network equipment commissioning and provisioning, transit, peering relationships and the commissioning of customer equipment prior to installation. Successfully identified how the core server infrastructure could be improved from existing hardware and software platforms, and executed a planned migration to new platforms resulting in increased performance and service stability.

Beng (Hons), Microelectronics Systems Design

Education record