Deanna A. Email & Phone Number

Los Angeles, California, United States

- Developed and facilitated customized training curricula for Security and Visitor Services personnel, encompassing both in-person and online modalities.- Designed programs to address employee orientation, promotional development, and in-service training initiatives.- Employed successful instructional design strategies to create engaging learning materials tailored for adult learners. Utilized diverse media formats, such as e-Learning modules, job aids, and reference materials, to enhance the effectiveness of the learning experience.- Led a team of trainers by providing guidance, leadership, and support to ensure the development and facilitation of high-quality training programs.- Collaborated with various stakeholders to address concerns and implement training initiatives.- Served as backup to the Training Assistant Manager, providing support and stepping in as needed for management duties.- Enhanced learners’ performance through the development of skills checks, role activities, simulations and gamification learning experiences.- Delivered legally-mandated training sessions, ensuring compliance with state and federal requirements.- Participated in new hire recruitment through job fairs, interviews, and onboarding training.- Developed and upheld post procedures pertaining to Getty Security & Visitor Services, ensuring the ongoing effectiveness and adherence to established standards.- Performed post-training follow-ups and maintained comprehensive records of training activities and employee certifications.- Designed assessment tools to monitor employee progress and aid in the analysis of program effectiveness, ensuring continuous improvement in training initiatives.

Greater Los Angeles Area

- Developed and facilitated customized training curricula for Security and Visitor Services personnel, encompassing both in-person and online modalities.- Designed programs to address employee orientation, promotional development, and in-service training initiatives.- Employed successful instructional design strategies to create engaging learning materials tailored for adult learners. Utilized diverse media formats, such as e-Learning modules, job aids, and reference materials, to enhance the effectiveness of the learning experience.- Enhanced learners’ performance through the development of skills checks, role activities, simulations and gamification learning experiences.- Delivered legally-mandated training sessions, ensuring compliance with state and federal requirements.- Participated in new hire recruitment through job fairs, interviews, and onboarding training.- Developed and upheld post procedures pertaining to Getty Security & Visitor Services, ensuring the ongoing effectiveness and adherence to established standards.- Performed post-training follow-ups and maintained comprehensive records of training activities and employee certifications.- Designed assessment tools to monitor employee progress and aid in the analysis of program effectiveness, ensuring continuous improvement in training initiatives.

Greater Los Angeles Area

- Offered direct oversight, training, and coaching to Visitor Services staff, encompassing roles within the museum, call center, and parking office/kiosk operations.- Participated in new hire recruitment through interviews and onboarding training.- Managed the approval of timecards, addressed performance concerns, and conducted performance evaluations, including preparation and delivery of assessments for assigned staff.- Performed administrative tasks, including maintaining daily logs and handling all forwarded calls, emails, and complaints efficiently.- Oversaw public and private events in dual roles as both House Manager and Box Office Manager.- Managed public and private events as both house manager and box office manager.