Deandra Scheidt Email & Phone Number

*Partnering with customers to derive maximum value and net benefit from their investment in Intradiem*Analyze customer utilization metrics and identify opportunities to increase adoption*Track and measure the net benefits of Intradiem against well-defined goals & objectives*Possess a comprehensive understanding of the Intradiem solution in order to serve as an internal and external product subject matter expert (SME), trusted adviser and consultant.

Las Vegas, Nevada, United States

* Foster a positive client relationship by overseeing client requests, addressing issues, resolving escalations and providing appropriate internal communications *Provides client guides and training on new products/features on PSI platform*Identify areas of efficiency within day to day operations*Root Cause analysis and data analytics

Las Vegas, Nevada, United States

*Negotiated with customers to prevent service cancellations by offering viable solutions benefiting both the client and the company*Identify trends that may impact customer satisfaction levels and consistently communicate them to management

Las Vegas, Nevada Area

*Provided guidance and coaching to supervisors toward continuous professional development* Facilitation of regular one-on-one and team meetings and setting up of team procedures to guarantee high-level performance of employees and seamless workflow*Cross-functional collaboration with other lines of the business to boost performance and efficiencies

Las Vegas, Nevada Area

*Building skilled employees through coaching, counseling, quality assurance review, and one-on-one meetings, including keeping track of performance productivity*Utilization of a performance management system in evaluating agents performance to gauge both metric and service standard goals*Prompt resolution of arising issues and concerns by leveraging strong critical thinking and problem-solving skills, while exercising sound judgment in making critical decisions

Las Vegas, Nevada Area

*Handled incoming customer queries via phone, email and letter*Resolved high-level customer concerns through outside agencies such as DOJ, DOT, Attorney General and Better Business Bureau*Worked within a fast-paced, high-volume call center to meet customers’ needs regarding their travel itineraries