Deandre' Calloway Email & Phone Number

Charlotte, North Carolina, United States

- Review customer requests, specifications, and service agreements to initiate the appropriate workflow for timely execution.- Coordinate with internal IT teams, such as helpdesk support, network operations, and system administrators, to ensure timely resolution of issues.- Provide guidance and support to users on how to submit service requests and troubleshoot common IT issues independently.- Maintain proactive communication with customers, providing updates on the status of service orders, estimated completion times, and any potential delays. - Document troubleshooting procedures and solutions for common IT issues to facilitate knowledge sharing among team members.- Participate in regular service review meetings to discuss performance metrics, identify bottlenecks, and implement process improvements.- Log and prioritize 80 t0 100 service requests based on severity and impact on business operations.

Gastonia, North Carolina, United States

- Provide guidance, training, and mentorship to ensure the team's effectiveness and adherence to sanitation protocols.- Develop and implement efficient routes and schedules to optimize collection processes and reduce operational costs.- Ensure that the team complies with all regulatory requirements, including proper disposal methods and documentation.- Establish and maintain positive relationships with clients, addressing inquiries, resolving issues, and providing recommendations for improved sanitation services.- Develop training programs for sanitation engineers and technicians, focusing on safety protocols, equipment operation, and customer service.

- Install and configure home security systems, including burglar alarms, surveillance cameras, motion sensors, door and window sensors, and access control systems.- Upgrade existing security systems by adding new features, components, or capabilities to enhance security and meet the changing needs of homeowners.- Diagnose and troubleshoot technical issues with home security systems, such as false alarms, sensor malfunctions, or connectivity problems.- Implement and maintain network security protocols to safeguard security system data and prevent unauthorized access.

Charlotte, North Carolina, United States

- Prepare comprehensive reports for regulatory submissions and internal use.- Coordinate with internal stakeholders and external partners to streamline communication and enhance reporting efficiency.- Maintain accurate and organized records of adverse event reports, ensuring confidentiality and compliance with data protection regulations.- Extract and analyze data to identify trends, generate insights, and produce reports for internal management and regulatory submissions.

Charlotte, North Carolina Area

- Monitoring the calls and chat queue performance; providing constant floor management; available and mobile to answer all CSR questions and handle all escalated issues.- Excellent communication skills with customer and in providing feedback to CSR.- Conduct CSR coaching sessions under the direction of the Supervisor.- Back up support for Supervisors; working closely with leadership on processes and procedures to increase site performance.- Perform all duties of a CSR, when asked and proactively when needed- Adheres to general standards to promote a cooperative working environment by utilizing communication skills, interpersonal relationships and team building.- Train and monitor new associates - Help develop quality standards- Help develop marketing strategies- Troubleshoot customer issues and concerns

Fort Mill, Sc

- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.- Determine charges for services requested, collect deposits or payments, or arrange for billing.- Unloaded inbound shipments and moved product to storage locations- Stocked, stored, and assembled merchandise - Loaded, unloaded, moved, stocked, and staged products and materials using a forklift or clamp truck- Pulled and prepared product for shipment ensuring the exact number and types of product is loaded- Ensured inventory accuracy- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.- Complied with all OSHA and MSDS standards- Reported quality variances- Maintained the facility's equipment and materials in a neat, clean, and orderly fashion- Assisted in physical inventories- Completed daily inspection of equipment- Ensured proper stock rotation.- Conducted operations in a manner promoting safety

Clover, Sc

- Check to ensure that appropriate changes were made to resolve clients' problems.- Transported material or equipment to & from designated areas in the facility according to the production schedule or shipping order- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.- Moved products packed on pallets or in crates around the facility- Stacked products in the correct storage areas, following inventor control instructions- Ensured secure loads- Molded Brakes- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.- Performed daily equipment quality checks- Removed machine attachments & waste material from machines- Examined products to verify conformance to quality standard

Fort Mill, Sc

- Collected and reviewed all patient insurance benefit information- Keep records of patient interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.- Provided assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications.- Complete and submit all necessary insurance forms and electronic claims to process the claims in a timely manner. - Researched and resolved any claim denials or underpayment of claims resulting in funds being distributed properly- Effectively utilized various means for collections, including but not limited to phone, fax, mail, and online methods. - Order tests that could determine the causes of product malfunctions.- Provided exceptional customer service to internal and external customers; resolved any customer requests in a timely and accurate manner resulting in fewer escalations- Maintained frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers. - Researched and reported any reimbursement trends/delays - Provided all necessary documentation required to expedite payments. This includes demographic, authorization/referrals, National Provider Identification (NPI) number, and referring physicians. - Coordinated with inter-departmental associates to obtain appropriate medical records as they relate to the reimbursement process. - Maintained confidentiality in regard to patient account status and the financial affairs of clinic/corporation. - Communicated effectively to payers and/or claims clearinghouse to ensure accurate and timely electronically filed claims.

Charlotte, North Carolina Area

- Responsible for adjusting and endorsing insurance policies for our customers to guarantee satisfactory customer service- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.- Added, removed, suspended and reinstated vehicles to customer insurance policies - Processed payments, reissued refunds and input customer account information to IPS payment system- Modified and adjusted automobile, homeowners and renters’ insurance coverages - Maintained record of progress and quality of work resulting in superb customer service - Assured development of skills to ensure quality service- Ensured excellent customer contact based relations- Trained and developed quality reps - Review insurance policy terms to determine whether a particular loss is covered by insurance.- Provided consumer conflict resolution resulting in increased consumer retnention- Drafted, triaged, and typed emails to be sent to internal and external contacts- Produced high quality customer satisfaction & call productivity- Lead & scheduled team meetings- Solicit sales of new or additional services or products.- Organized job aid & career development tactics

Richmond, Virginia Area

- Responsible for the proper entrance of PreCon plant employees and staff members.- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.- Licensed to secure and hold a security guard position - Maintained safe and secure environments for customers and employees by patrolling and monitoring premises and personnel- Prevented losses and damages by reporting irregularities; informing violators of policy and procedures, restrained trespassers- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.- Controlled deliveries by signing driver’s in and out and directing them to loading docs- Completed reports by recording observations, information, occurrences, and surveillance activities, interviewing witnesses, and obtaining signatures when necessary- Maintained business stability and reputation by enforcing legal requirement