Responsible for assisting customers and upselling computer related software services.Also, I was responsible for repairing various different brands of laptops, tablets, and cell phones.Technology / help desk repair.Had to properly diagnose both Windows and macOS based laptops and desktops.Experienced in various ghosting & partitioning softwares. (MiniTool, Norton, Clonezilla, etc. )Assisted customers with various electronics issues, and fixed issues in an efficient manner.

Provide Help Desk support for Home Depot employees in the SVS Application.Utilized ServiceNow as a ticketing system to keep track of associate calls & issues.Detailed user IT issues and set priority for said issues. Troubleshoot common software problems with the SVS application and escalated tickets as needed.Provided feedback on Knowledge Base articles when appropriate.