As the Chief Operating Officer at Streamgenius.ai I oversee all aspects of operations, including the development of our AI advisory services and our product lead CX integration practice.

15+ years' experience writing on political, social, and technological topics, specialising in emerging technology and digital experience, I am an established content creator and active industry speaker, known for engaging presentations on human/technology interaction and serving as an expert panelist and speaker at numerous conferences.

As Chief Technology Officer, I led product go-to-market decisions and oversaw the complete lifecycle of our technology solutions, including sales ops, presales, and support, developing our position in communications, CX, AI, security, and more across ANZ. I also managed our internal solution sales team and developed strategies for platform-led revenue growth, backed by a robust partner network and serving notable clients like Resimac, The New Zealand Police, and Woolworths.

I took on responsibility for Channel and Alliances across Australia and New Zealand partners as well as continuing to lead Sales and Business Development for NZ. Significant growth in my New Zealand team.Leading a "sell with channel" initiative, my last two quarters at 8x8 saw a 260% achievement of against stretch targets.

As the Regional Sales Manager for 8x8 in New Zealand and the Pacific Islands; my responsibilities included Direct Sales (Account Executive), Market Business Development, Channel Development, and representing 8x8 to businesses in this part of the world.The first 8x8 hire in New Zealand significant wins included:- Signing and executing NZ's largest distributor Ingram Micro as a Master Agent and Distributor.- 600%+ increase in churn-adjusted Annual Recurring Revenue.- Growth in the NZ team for 0 to 5 people.- Double-digit growth in CSAT surveys of NZ-based clients.Some of my customer references can be seen below.

Taking over practice growth I ran a vertically integrated practice responsible for hunting, business development, business unit management, project and program management, and commercial direction.I led the development of innovative SaaS and managed service based customer and digital experience solutions into large enterprise and government across Australia and New Zealand.

I founded UCFX and was responsible for professional consulting within the wider company. In the startup phase of the business we won the majority of the Microsoft UC work in New Zealand and led communications, conferencing, and collaboration consulting with several large government agencies and enterprises. I also established many technology alliances in the NZ UC space.UCFX quickly attained Microsoft Gold Status, winning Communications Partner of the Year and in 2 years we went from startup to communications provider to more than 30,000 end users.I was responsible for business development, hiring, strategy, and business processes and operations.

I was the Regional/Country Manager for Polycom NZ and the Pacific Islands. I had Territory and Account Executive responsibility for business development and management across New Zealand with key accounts, service providers, resellers and distributors.Successes included:- Sale and execution of the largest Video Collaboration project in NZ's history, the Fonterra Immersive Telepresence Project.- Over-achievement of sales targets - YoY 35%+ Compound Annual Growth.- 300% growth of the NZ channel to 20+ performing partners. - Sales and direct relationships developed with many of NZ's largest enterprises

Sales and solutions lead, channel developer, and subject matter expert for Huawei Enterprise New Zealand.I established Huawei's national enterprise business unit including a significant number of local product resources and many offshore staff.Successes included:- Developed and closed the first-ever Huawei Enterprise Product Sales in New Zealand.- Closed master procurement agreement with the largest ICT company in New Zealand, Spark Digital.- Established and built many IT reseller relationships.- Executed a national distribution deal and extended it to an ANZ contract.- Developed the go-to-market plan for Huawei Enterprise products.- Drove the development of the first-ever global enterprise product catalog.I exceeded KPI's related to national channel development such as relationship, legal, commercial, and planning.

Solutions lead for both acquisition and retention accounts, I trained sales staff and provided technical support on all bids in my region, including business, government, and enterprise customers. ($150 million+ ARR)- Technical and Solutions Leadership across the 50+ direct and indirect sales team.- Managing local 3rd party relationships.

For a significant period of time as a local business owner I gave back to my community by acting as a trustee on a number of not for profit boards and trusts: - Trustee on Birthright Hawkes Bay (HB); A trust that looks after at risk children & young people.- Trustee on Roadsafe HB; Roadsafe HB is the joint stakeholder group for designing & running road safety initiatives across HB.- Trustee & Chairperson of several Teenage entertainment trusts that worked in the space of providing young people alternative places to spend time rather than roaming the streets.

GC Technologies is an exciting full service ICT company that started in the PABX and Comms space followed by expansion into Unified Comms and full service ICT consulting.I sold my ICT business to them early in 2005.As a Generalist ICT & UC Consultant my role was a hybrid of Senior Systems Engineer and Solution Manager with Technical Account Direction responsibilities across all ICT competencies with a focus on endpoint security, edge security, convergence and unified communications.

I was a City Councillor for the Napier City Council. In New Zealand City Councillors serve as the Board of Directors providing governance across all city business. The Napier city council was approx $1.2 Billion capital, $85 million revenue, and 1500+ employees and is in essence a publicly held and publicly accountable business. My position focused on direction in all areas of business including regulatory compliance and day to day runnings.The council I was a part of successfully fixed annual rate increases at below inflation whilst growing delivery capabilities through increased efficiency.- End to end involvement with both the 10 year long term plan, and the 2 yearly annual plan- Oversight of many very large managed projects ($10million+ capital expenditure)- Developed & honed many essential skills in regulatory planning & governance.- Regularly held C-Level conversations with local business and city stakeholders.- Participated in many public speaking situations & debates. - Sat on many workshops, boards, societies and trusts.- Liaising with all forms of media- Involvement in many public consultation processes.- Document preparation and significant legislative reading.

8 years of founding, building and running technology and hospitality businesses.- Cybershed - Internet Cafe- Information Technology Group - Systems Integrator- The Fuel Pump, The Corner Bar, Oddysey Nightclub - Bars and Dance Clubs- Syntero Technologies - Managed Service ProviderWe grew our ICT consulting firm into the second-largest ICT presence in Hawkes Bay and deployed, developed, and managed ICT technologies across all industry areas, including proprietary and off-the-shelf infrastructure and software solutions, as well as fixed and wireless networking.