Dean Howe Email & Phone Number

A dual citizen of Australia & USA, Product/Program Manager, Systems Analyst and Solutions Architect, specializing in Telecommunications and Contact Centers, managing and implementing products and programs with the goal of supporting and delighting customers.Top skills are understanding requirements, presenting and demonstrating viable solutions and then managing the launch, implementation and migration.I have over 28 years' experience as a solutions architect and program & project manager.Providing support for sales and operational teams to successfully launch and run multi-system, multi-channel contact centers.Expert in Hosted (Cloud) PBX & Contact Center Systems, (TaaS), Pre-routing systems, IVR & speech recognition systems, CTI implementation for CRM systems, UC messaging and video conference systems, along with BPO vendor selection and management.Experience in the United States, Australia, Ireland, Japan, Philippines, India and South Korea.A strong communicator well versed in diverse stakeholder requirements and able to converse over any type of communication or collaboration medium.Extensive experience in design and pre-sales engineering of complex systems including VoIP, SIP, TDM, CEBP and cloud based telephony and contact center solutions.Contact Center product experience includes AVAYA, Liveops, Serenova, NEC, Cisco, ShoreTel, Mitel, Interactive Intelligence, Genesys, RingCentral, Verint and AVST systems.Specialties:Telecommunications Solutions Architecture and Sales EngineeringContact Center (ACD) design and sales supportContact/Call Center Technology business analysis, system and call flow design and managementCustomer Relationship Management systems (CRM)Workforce Optimization systems (WFM/WFO)Contact Center Vendor and BPO Management for on and offshore contact centersPresentation and Trade Show multi media setup and managementHospitality and Healthcare Telecommunications designTraining for Technical, Management and UsersHosted PBX/PABX Systems (TaaS)IVR & speech recognition systemsCTI implementation for CRM systems

Listed skills include Voip, Cloud Computing, Telecommunications, Enterprise Software, and 46 others.