Dean Jones Email & Phone Number

Redhill, Gb

London, Greater London, United Kingdom

• Account management for all UK leading department stores. Including Harrods and Selfridges• Business development.• Delivering marketing solutions.• Provider of business insight.• Client development by continuously adding value.• 3 direct reports (Account manager, Export manager & overall team size of 38).

• Project delivery of client end to end programmes.• On-going professional development & training. • New business development.• Retail & branded POS expansion strategy.

Chertsey

• Identified & implemented Retail Strategy for Samsung UK (£1.6bn turnover) leading on the deployment of Branded Retail Space. • Success achieved through widespread collaboration across Channel Account Directors, Marketing, Field Sales Team, Partners (e.g. JLP, Dixons) and 3rd party providers.• Successful project delivery and management of numerous initiatives, covering deployment of omni-channel retail executions and the launch of flagship devices (Go-to-market, online concessions, physical retail). • Developed retail business partnerships with JLP, Dixons, EE and Carphonewarehouse.• Developed retail only product lines.• Responsible for a project budget of £32+million over 3 years. • Roll-out of 850 46” interactive touchscreens to enhance the consumer in-store journey. • Selected, approved and managed 3rd party relationships (marketing, strategy and retail agencies)• Established best practice reporting on KPIs, ROI and P&L.• Creation of digital shop in shop in partnership with ASDA & Dixons. • 4 direct reports (GTM Manager, Merchandising Manager, Retail Account Managers).

Chertsey

Develop and implement Retail Strategy for Samsung UK (mobile, Camera and Tablet)

Farnborough, Uk

Increase Sales and brand awareness through deployment and management of Franchise partner Stores in Europe. • Supported retail strategy for Europe encompassing direct and indirect physical retail. Working collaboratively with account, marketing and franchise teams to drive sales through the expansion of the retail network. • Project owner of pan-European Shopper Experience Programme – involving mystery shopping, shopper experience survey, and retail visual audit.• Management of 3rd party providers (TNT, Kantar, Experian). • Project delivery of global care proposition for retail.• Approved and developed 8 franchise retail partners in UK & Italy. Retail network increased from 26 to 36 stores in first year. 10 locations opened in second year.• €67m gross sell out 2011.• Developed local retail teams (UK, Italy) in retail best practices covering KPI analysis and Franchise Partner Management. Franchise Partner and Store Manager conference held.

Retail Operations manager for EMEA. Covering all Retail sites. Full price, Outlet, Partnership and Distributor stores.• 4 direct reports (3 District Managers, Visual Merchandising Manager) • Worked collaboratively with Visual Merchandising, Merchandising and Marketing teams to develop an omni-channel approach to retail. This included physical retail store strategy for direct operated and franchise stores, online store, merchandising across all outlets and the associated marketing. • Developed retail only product lines. • Full management of 18 stores (10 full price and 8 outlet) with 27 franchise stores, across Europe. €38m net sales 2010. LFL +7%.• Successfully project managed 7 store openings. • Recruited, trained and developed 3 area managers.• Established best practice reporting on KPIs and P&L.• Delivered an increase of net sales in comparable stores from 4-16%.• Project managed the creation, development and rollout of a Customer Service Programme to all stores.

Veneto, Italy

Retail Co-ordinator for Distributor network.35 countries. 180 stores• Key responsibility to integrate distributor network within the wider retail business and to support the omni-channel strategy for branded retail. By suggesting various retail operational processes and procedures. Consultant support covered visual merchandising, store operations, customer service, and merchandising.• Responsible for directly operated country, Austria. €7.7m from five stores including one flagship.• Responsible for Franchise Store Network. 11 countries with 82 stores. • Improved sales and key performance indicators, e.g. Dubai +26% to LY and +5% budget.• Management of 3rd party providers.• Implemented and managed a new mystery shopper programme resulting in savings of over €70,000 and a faster/better service.• Implemented and managed a new music provider delivering savings of over €250,000 in 2 years.• Created a global system for managing and sharing best practices. Shared with all countries four times a year.

Area manager for 7 stores, inside and outside of London.European Training manager for England, Italy and Spain.• Responsible for seven stores. £11m sell out. Seven direct reports. Opened two stores. • Responsible for all training and associated content for Europe.• Managed and developed online business for UK. £1m sell out.• Created and implemented:• Performance review process. • Developed and rolled out a customer service programme to all stores. • Developed and implemented a new interview process for sales assistants and implemented exit interviews.

Operations manager for flagship store London

Ba (Hons); C.S.E'S, Politics And Government; Economics, History And Politics

Three A'Levels grade C and above

Education record