Mitchell Unlimited is a management consulting company focused on providing customizable cloud-based business management solutions to small and midsized manufacturing, distribution, professional services, retail, and customer service companies. Our services include:Selection, Implementation, Integration, Migration, Support and Enhancement of Cloud-Based Solutions:SaaSERPInventory ManagementManufacturing SoftwareSupply Chain SoftwareWeb StoreWebsiteCRMeCommerceAccountingIT Integration

As VP of Customer Service I doubled revenues in five years by developing a proactive, customer-focused sales team. Through regular customer feedback I developed innovative service products to address key market requirements.I established a Technical Support team to address customer issues and developed and implemented a tracking system that resulted in a 50% reduction in issue resolution time.Key operational metrics were used to drive significant improvement in the delivery of critical spare parts, and inventory management tools were deployed to reduce excess and obsolete inventory.By increasing the focus on selling services I increased the utilization of the Field Service Engineering team to over 30,000 hours per year which resulted in increased profits and improved customer satisfaction.I introduced the use of marketing campaigns to generate awareness and interest in new service programs which resulted in the highest penetration of new programs of all regions worldwide.

I co-founded a company to service the Audio-Visual industry that I led to become the largest independent service company in North America.I negoiated agreements with key manufacturers to expand our service offiering to cover over 90% of the projector market.I deployed a cloud-based ERP system to automate the repair process resulting in faster repair turnaround times and lower IT expenses.I implemented an integrated web store that resulted in over $1M in eCommerce revenues annually.A CRM solution was used to drive marketing campaigns and to manage the conversion of leads to customers.By introducing a product refurbishment solution for a major projector manufacturer, repair volumes were increased by 30% and the customer experienced signifacantly lower warranty expenses and increased sales of used products.

I significantly reduced material costs by consolidating vendors and establishing key supplier relationships which resulted in a $2M annual cost savings.I developed a Strategic Sourcing organization to support rapid product development and to identify key technology partnerships.I led the selection and implementation of an Oracle ERP system that resulted in more efficient manufacturing, lower inventory investment, and improved visibility to key performance indicators.I negoitated improved contract terms with key OEM suppliers resulting significantly lower warranty expenses.The Customer Service team was re-structured to support the development of new service programs, and to support a multi-channel sales strategy that generated incremental profits and improved customer satisfaction.Through integration between Oracle ERP and FedEx we improved data accuracy and improved efficiency in the Shipping department and supported tracking number communication to customers.The re-design of the warehouse layout, the introduction of barcoding, and installation of automated inventory management systems resulted in increased inventory accuracy, faster throughput, and improved safety and security.

The implementation of a Supply/Demand Planning system and the conversion of the manufacturing strategy from build to stock to build to order resulted in a $10M reduction in inventory and a significant improvement in delivery performance.Consolidating planning functions resulted in production and material plans that maximized production during critical material allocations of key memory and processors. By introducing a daily production meeting with Order Management, Purchasing, Master Scheduling, and Production Control manufacturing output was significantly increased, delivery performance was improved, and inventory investment required was significantly reduced.I developed a team to introduce engineering changes into the manufacturing process that resulted in a significant reduction of obsolete inventory and a reduction in the time required to introduce changes into production.