Deann Baker Email and Phone Number

Provide horticulture consultations, customer service and sales support for customersUS Census Bureau 2011Temporary EnumeratorRepresentative to the US Census Bureau, Decennial Census 2010Non response Follow up phase - 2 phases completed. Conducted face to face interviews, in order to complete Enumerator Questionnaires that were not submitted by the household

Representative to the US Census Bureau, Decennial Census 2010Non response Follow up phase - Conducted face to face interviews, in order to complete Enumerator Questionnaires that were not submitted by the householdNon response Follow up Vacant Delete Check phase - requested to return as an Enumerator, for completion of additional questionnaires. (Chosen because of my previously high success rate)

Project Management activities that include documenting project plans and their milestonesCompliance with the Statement of WorkEnvironmental Specifications provided to the CustomerEquipment delivery and inventory coordination, managing change requestsProject Status Meetings and notes provided to the internal team and CustomerApplicant Insight//NomoreformsTechnical Support Specialist 2006 - 2007Background: Nomoreforms provides web-based end-to-end solutions for industries that have historically been heavily regulated and burdened with high labor and paper costs. Nomoreforms is a paperless workflow solution for insurance companies as well as clients utilizing the system for human resource purposes. nomoreforms has been developed using the Java 2 Platform Enterprise Edition (J2EE) Specification.Call Center Lead Technical support specialist.Developed the NIPR (National Insurance Producer Registry) Gateway Technical System manual. This manual is the guide that is used to assist other help desk personnel as well as to train new technical support specialists.Troubleshoot system issues (client PC's) as it relates to Internet Explorer and the Adobe Reader applications. The Adobe Reader acts as a plug in to the nomoreforms system. Utilizing various applications and websites, troubleshoot the appointment/termination process for licensed or soon to be licensed agents/agencies.

Project Management activities that included documenting project plans, defined appropriate internal resources, the project's objectives and oversee quality control throughout its life cycle. Ensured that all project directives are executed with the sole objective to provide value and satisfaction to the customer. and the milestonesCompliance with the Statement of WorkEnvironmental Specifications provided to the CustomerEquipment delivery and inventory coordinationManaging change requests Project Status Meetings and notes provided to the internal team and Customer

Background: Applicant Insight is a nationwide provider of background screening and drug testing services. Responsibilities included maintaining Ai's internal software as well as the web based system design changes.Enlist appropriate levels of management (clinical services, operations & accounting managers) to formulate and define the scope of work and project specifications.Manage project code changes in scheduling by coordinating and responded to the changes from the original specifications.Recipient of the "Excellence" Award for outstanding performance and exceptional commitment.Global Mortgage dba America's Best Rates 2005ContractorMortgage Loan Processor - ConventionalNetwork Administrator - maintain small Windows XP network, troubleshoot printer issues

Background: Applicant Insight is a nationwide provider of background screening and drug testing services. Responsibilities included maintaining Ai's internal software as well as the web based system design changes.Enlist appropriate levels of management (clinical services, operations & accounting managers) to formulate and define the scope of work and project specifications.Manage project code changes in scheduling by coordinating and responded to the changes from the original specifications.Recipient of the "Excellence" Award for outstanding performance and exceptional commitment.

maintained a wireless Windows XP network

Responsible for developing detailed Microsoft project plans and work breakdown structures across all phases of the project, including milestones and project scope, managing to the plan.Project Manager for a group of software developers (JavaScript, & Informix) who were responsible for implementing configuration and coding changes necessary to meet the Business Requirements of Verizon.. Conducted weekly status meetings assigning duties, responsibilities and scope of authority to project personnel to ensure time effective completion of project deliverables.

Responsible for developing detailed Microsoft project plans and work breakdown structures across all phases of the project, including milestones and project scope, managing to the plan.Project Manager for a group of software developers (JavaScript, & Informix) who were responsible for implementing configuration and coding changes necessary to meet the Business Requirements of Verizon. Conducted weekly status meetings assigning duties, responsibilities and scope of authority to project personnel to ensure time effective completion of project deliverables.

Supervised a project management team of 23 remote data Project Managers, responsible for successful implementation of medium to large network solutions.Responsible for responding to RFP's from customers requesting Project Management Services. This included developing the Statement of Work and pricing of requested services for the project/program.Program Management responsibilities for large customers purchasing services from Avaya. This includes planning, scheduling, directing and controlling of activities and efforts, based on a defined Scope of Work.Managing the change control process, responding to changes from original specificationsDevelop risk assessment and risk management plans.Identify milestones and all tasks required to meet the defined project deliverables. Prepare and review status reports by project personnel, modifying the schedules and/or plansCreated the Avaya Project Management marketing brochure and a PM team web site to be used as a services selling point to external customers.Lead role in strategic planning, providing direction, communication and stakeholder accountability.

Supervised a project management team of 23 remote data Project Managers, responsible for successful implementation of medium to large network solutions.Responsible for responding to RFP's from customers requesting Project Management Services. This included, developing the Statement of Work and pricing of requested services for the project/program.Program Management responsibilities for large customers purchasing services from Avaya. This includes planning, scheduling, directing and controlling of activities and efforts, based on a defined Scope of Work.Managing the change control process, responding to changes from original specificationsDevelop risk assessment and risk mitigation plansIdentify milestones and all tasks required to meet the defined project deliverables. Prepare and review status reports by project personnel, modifying the schedules and/or plansCreated the Avaya Project Management marketing brochure and a PM team web site to be used as a services selling point to external customers.Lead role in strategic planning, providing direction, communication and stakeholder accountability.

Manager for a virtual team of professional data Project Manager's.Strategic planning coordination providing direction, communication and stakeholder accountability.Responsible for planning, organizing and executing the integration and installation of data networking solutions for concurrent multiple accounts. Responsible for tracking, coordination, risk mitigation and change control related to scheduling of technicians, staging of equipment, provisioning of data equipment and dispatching of Lucent data technicians.Global deployment of a 200+ site Frame Relay network with Nortel routers and switches for a large International insurance company.Project Manager, responsible for a large Frame Relay network rollout. Developed schedule and implementation plan for installation of Ascend Multiband Multiplexors, RPM's (extends Category 5 cabling limitations), and Kentrox CSU's with connectivity to video and PBX equipment.

Program Manager, responsible for a virtual team of professional data Project Manager's, that were responsible for planning, organizing and executing the integration and installation of data networking solutions for concurrent multiple accountsStrategic planning coordination providing direction, communication and stakeholder accountability.Responsible for tracking, coordination, risk mitigation and change control related to scheduling of technicians, staging of equipment, provisioning of data equipment and dispatching of Lucent data technicians.Project Manager - projects included:A Global deployment of a 200+ site Frame Relay network with Nortel routers and switches for a large International insurance company.A large Frame Relay network rollout for a chain of retail stores. Developed a schedule and implementation plan for installation of Ascend Multiband Multiplexors, RPM's (extends Category 5 cabling limitations), and Kentrox CSU's with connectivity to video and PBX equipment.

Managed the integration, development, delivery and implementation of all purchased products and servicesResponsible for several simultaneous projects including interfacing with Lucent internal teams, direct and indirect channel, and third party vendors. Designs and monitors integrated schedule on concurrent projects. Additionally, managed teams of Project Managers and/or Project Coordinators.Responsible for coordinating installation, integration, and testing of solutions in support of the wide area network implementation for large customers.

Managed the integration, development, delivery and implementation of all purchased products and services.Responsible for several simultaneous projects including interfacing with Lucent internal teams, direct and indirect channel, and third party vendors. Designs and monitors integrated schedule on concurrent projects. Also manages teams of Project Managers and/or Project Coordinators.Responsible for coordinating installation, integration, and testing of solutions in support of the wide area network implementation for large customers.

Designer for the Unified Global Network project. Responsible for the internal AT&T site designs to consolidate/separate the AT&T and Lucent legacy networks. This large network separation task migrated over 112,000 devices from the mature internal asynchronous and synchronous networks over to a TCP/IP network.Requirements gathering at AT&T sites around the country for completion of site surveys.Responsible for detailed design plans, documented using Visio Technical, Microsoft Word and Microsoft Excel.

Designer for the Unified Global Network project. Responsible for the internal AT&T site designs to consolidate/separate the AT&T and Lucent legacy networks. This large network separation task migrated over 112,000 devices from the mature, internal asynchronous and synchronous networks over to a TCP/IP network.Responsible for detailed design plans, documented using Visio Technical, Microsoft Word and Microsoft Excel. Conducted site surveys for requirement gathering purposes at various AT&T locations.

Performed fault, performance and security management tasks based on AT&T standards. Processed and tracked internal requests for file transfer services.

Performed fault, performance and security management tasks based on AT&T standards. Processed and tracked internal requests for file transfer services.

Implemented internal design plans to convert the American Bell/AT&T legacy networks to the XNA (Extended Network Architecture) X.25 packet switching network.Team lead responsible for identifying non-certified products. Partnered with Product Engineering to take the product through the certification process.

Implemented internal design plans to convert the American Bell/AT&T legacy networks to the XNA (Extended Network Architecture) X.25 packet switching network.Team lead responsible for identifying non-certified products. Partnered with Product Engineering to take the product through the certification process.

Network trouble-shooting responsibilities for internal AT&T sites that were converted from the RMAF to XNA networks. Developed and documented Methods & Procedures for the software process that was utilized for the Gold system testing.Staff Manager for Data Processing & Corporate Telecommunications Provisioning group.

Network Design and Operations Center, XNA Implementation EngineerNetwork trouble-shooting responsibilities for internal AT&T sites that were converted from the RMAF to XNA networks. Developed and documented Methods & Procedures for the software process that was utilized for the Gold system testing.Staff Manager for Data Processing & Corporate Telecommunications Provisioning group.