Deanna Hernandez Email & Phone Number

Managed client consultations to develop organic and paid marketing strategies. Applied key insights to optimize campaign projects. Governed entirety of projects from initiation to completion. Acted as subject matter expert to mitigate risks in performance. • Applied experienced use of Facebook pixel knowledge to trouble shoot and enhance performance metrics by 90%.• Enabled e-commerce for businesses through Facebook shop. Introduced and mentored capability with team to expand leading advantage.• Collaborated with all cross-organizational partners to prioritize new content, messaging, and marketing activities• Enhanced customer experience through interpersonal listening and communication to provide optimal resolution; sustained 95% resolution rate.

San Antonio, Texas Area

Orchestrated strategic plans for client’s digital campaigns through consultation and ideation. Managed creative team to deliver campaign components within target deadlines. Presented and published final product through omnichannel architecture.• Designed engagement techniques to conduct qualitative research. Resulted in reduced time to complete campaigns by 42% and increased overall customer satisfaction by 100% within 2 fiscal quarters.• Cultivated customer relationships; resulted in increased attainment by 30%. • Directed implementation of succinct, well-defined briefs and guides to support development of digital experience. • Identified and implemented methods to improve content experience, with a focus on creating a consistent and memorable customer journey. Methods drove return of investments (ROI) by 600%.

Presided over office operations and workforce. Assumed role of Lead Teacher by curating tailored lesson plans from classroom observations. Maintained employee and parent relationships through managing communication plans.• Supported students to meet developmental miles stones through engaging activities that provoked critical thinking skills and problem solving.• Elevated parents’ engagement with children's development by initiating daily recap highlights.• Initiated key observation practices to better position teachers with students and create most favorable learning environment.