Deanna Webb Email & Phone Number

Prescott Valley, Az, Us

Prescott Valley, Arizona, United States

Develop employee engagement in the retail bank that fosters communication and builds on our service culture for our division of 15 branches.Collaborative, passionate and results-oriented leader who builds a responsive inclusive and values-driven engagement.Use critical thinking skills to identify opportunities and provide recommendations supporting division’s service culture and vision.Serve as a steward of retail culture and employee engagement by developing and providing relevant tools, resources and high-impact projects to monitor and measure progress of division’s culture, vision and employee and customer engagement.Develop and implement program strategy that includes bridging gaps and building trust with key stakeholders in customer success leadership.

Prescott Az

Oversee 3 branches in Northern Arizona. Administer operating budget, manage performance and procedures, ensure compliance with internal controls, and provide leadership training to branch managers. Align branch activities with company goals and create a roadmap for the journey. Develop and manage retail initiatives, marketing campaigns, and team building events. Foster community involvement.• Cultivated a new culture of service excellence by creating and implementing an employee survey that yielded critical feedback to improve engagement, branch collaboration, and strategic planning.• Managed organizational change during mergers, COVID 19, Small Business PPP, and other challenges to emerge with growth in sales and community engagement.• Increased IRA deposit portfolio 420%.• Augmented social media engagement 400% with launch of new marketing and advertisinginitiatives, including SignalsAZ.

Prescott, Az

Directed daily operational functions with P&L responsibility for $100M combined assets. Hired, managed, and developed up to 13 full-time employees to deliver premium customer service. Conducted business analysis and established performance objectives. Executed strategies to increase sales within and outside existing portfolio of deposits, loans, insurance, and investment products. Ensured compliance with state and federal regulations.• Reversed bottom-tier sales performance in 2016 to achieve #1 regional status in 2018. Improved processes and engagement; empowered individuals and teams with structured leadership support.• Increased business membership 40% and enhanced brand recognition with “Lunch and Learn” community events and development of business health workshops for small business owners.• Generated 23% membership growth within 6 months via strategic branch and product promotions involving networking, community engagement, chamber events, and cross-selling to current clients.

Prescott Valley, Az

Led business activities to optimize balance sheet. Recruited, coached, and mentored personnel. Initiated leadership structures to support personal growth. Identified customer needs and addressed service gaps. Developed strategic community partnerships. Served as primary consultant for a portfolio of business clients, with a focus on growth in deposits, loans, wealth management, equipment leasing, and trade finance.• Lifted sales production from #46 to #16 of 62 branches by improving process and renewing team engagement. Selected to provide sales training for other branch managers.

Phoenix, Az

Managed daily sales, service, and administrative activities in established and new branch settings, including start-up planning and execution. Recruited, trained, and evaluated employees. Identified customer needs in a rapid growth environment; developed and implemented solutions. Tracked performance, monitored financial analytics, and administered budgets. Built productive strategic partnerships throughout community.• Ranked #10 in 2013 southwest market, representing the top 10% in overall branch sales production.• Opened a new branch in 2012; ranked #1 in sales production for new branch builds.

Tempe Arizona

Oversaw operations at 3 branch locations. Mentored branch managers in sales and business development, compliance and audit processes, and human resources (HR) issues. Planned and coordinated community marketing events. Delivered customized deposit and lending strategies to individuals, families, businesses, and institutions. Aligned activities, established goals, and monitored performance.• Delivered net deposit growth of $31M in 4 years and annual mortgage loan origination of $40M.• Opened a new banking center, including recruitment, training, and organizational development.• Named 2006 Premier Winner for top 5% in branch sales nationwide; 3X Spirit Award winner.