Deanna Gray Email & Phone Number

Pompano Beach, Fl, Us

Pompano Beach, Florida, United States

Pompano Beach

Work with Information Systems to develop systems and reporting to support new business practices. Includes new system testing, data validation and report development using new business decision information. Relay findings to functional areas in a useful way. Request feedback, provide recommendation and implementation assistance and follow-up to ensure compliance.

Carter & Burgess was acquired by Jacobs.Primary point of contact for Employee Relations matters for five offices in South Florida Compiled & maintained HR information & records pertaining to employment, compensation, benefits, attendance, performance review & disciplinary actions Processed requests for job vacancies; managed initial application screening & tracking Executed HR transactions; processed various applications, employment, enrollment, pay change, informational & other confidential forms & recordsFacilitated new hire orientation, training programs, HR investigations & resolution of employee concernsProvided advice & counsel to senior leadership on HR matters

Compiled & maintained HR information & records pertaining to employment, compensation, benefits, attendance, performance review & disciplinary actions Processed requests for job vacancies; managed initial application screening & tracking Executed HR transactions; processed various applications, employment, enrollment, pay change, informational & other confidential forms & recordsFacilitated new hire orientation, training programs, HR investigations & resolution of employee concernsProvided advice & counsel to senior leadership on HR matters

Provided analytical & specialized administrative support including document management to relieve & assist office of complex details & advanced administrative duties Interfaced at all organizational levels to gather information & prepare reports. Increased efficiency of internal filing system; prepared records for off-site storage Designed office safety brochure for all visitors; handled all event planning, meetings & conferencesPrepared & typed office reports; maintained VP & staff appointments & travel calendars

Handled escalated merchant issues & provided backup support for Sales Department; assisted Sales Manager in attaining highest Customer Satisfaction scores for the Southern Region Establishment Services Division for 1998 Analyzed 450 merchant accounts in Washington, DC district to show industry trends, & identified areas to reduce expense losses Managed distribution & fulfillments for regional marketing efforts by using organizational & time management skills to ensure all gifts were shipped within expected timeframes, resulting in winning 2001 Southern Region Employee Award Executed distribution of American Express applications in high end retail shops in Naples, Florida to increase American Express card acceptancePerformed general office duties including correspondence, office maintenance, supplies, incoming mail, filing & marketing mailingCoordinated travel arrangements, expense processing & meeting coordination

Responded to customer inquiries by phone, internet & in-personMet & often exceeded company goals for resolving Cardmember disputes within 5 business day timeframe Identified trends in Merchant accounting departments & advised them of American Express policies & expectations, thereby reducing amounts of charge backs processed

Handled incoming calls in call center: took escalated Supervisor callsLiaised with card members, merchants, Sales & Collection Departments to resolve product, invoice & adjustment problems, & inquiries