Deanna Cross Email & Phone Number

California, United States

Compliance, Contracts and Client Success

San Francisco Bay Area

Western U.S.

An Independent Certified Coach, Teacher and Speaker with The John Maxwell Team.As a Certified John Maxwell Coach, Trainer and Speaker, I offer customized presentations to fit your individual or team’s needs and budget such as:10 minute briefing“Lunch and Learn”Keynote speech for your company sponsored eventHalf day and full day workshop/seminarIn-house corporate trainingExecutive and personal retreatPartnership SummitI will provide effective team communication and structure that is important for forging relationships equipping your team with the proper attitudes to develop leaders within. We will work through goal setting and communication exercises that will bring cohesiveness to your group ultimately increasing productivity due to the positive influences each member will have on the group as a whole.In addition, I will at your request, incorporate your organization’s meeting theme, mission / vision statement or build on your existing training schedule to best fit the needs of your group. Contact Me for more information.Mastermind Groups - There is synergy of energy, commitment and excitement that participants bring to a mastermind group. My facilitated groups offer a combination of masterminding, peer brainstorming, education, accountability and support in a group setting to sharpen your business and personal skills. By bringing fresh ideas and a different perspective, my masterminds can help you achieve success.High Performance Results that are Measurable and Sustainable.

Sebastopol, California

Manager at K-Tech Automotive Repair

Mill Valley, California

Created and designed my award winning signature series Client Experience as a part of the sales process, utilizing driver and ownership enhancements.

Pacific And West Coast Region

In my role as Regional Sales Manager for Cox Automotive Retail Solutions, also known as Dealertrack Solutions, I serve Key Account Dealerships in California, Oregon, Hawaii and Guam.Sales and F&I includes:Compliance with Audit ProtectionAftermarket, eMenu & the new iPad eMenuIntegration with Credit ApplicationsDigital Showroom Mobile AppeContracting using an iPadSalesMaker Desking and LeasingDigital Credit Apps and BureausDigital RetailingPreviously as Dealertrack's Key Account Manager, I worked with 200 Franchise Dealers and Dealer Groups in Northern California in the last two years (2014 and 2015) and prior in 2013 covered Northern California, Oregon, Nevada and Alaska for Franchised, Independent, RV and Marine Dealers.Developed strong, credible relationships with Dealers, OEMs, lenders and vendors and partnered as well with own team. Consulted with stores to find pain points. Equipped stores with solutions for Sales and F&I, Registration and Titling, Dealer.com Websites and Interactive, Service Pro, Marketing, CRM and DMS systems. Offered web based technology solutions, transforming the auto industry for new car dealers.Other solutions included RTS (Registration & Titling,) Service Pro, DMS, CRM, Dealer.com and Interactive, Dealer Marketing Services & Inventory+.

Pacific States West Coast Region

34 years of professional leadership, management and business development experience in the Automotive Industry.I strive to continuously be a leader in the Auto Retail Industry and remain ahead of the pack by being pro-active and progressive, utilizing the cutting edge of new technologies, systems and market trends. Management strategy is leadership driven with motivation, coaching, aggressive marketing campaigns, sales process and customer satisfaction.Specializing in Digital Marketing and Digital Retailing capturing 25% to 50% website lead conversions in turning shoppers into buyers, proven.Experience in complete dealership operations, management and business development.Computer, software and web based technology for Sales/Service/Parts.Social Network Marketing, Reputation Management, Digital Marketing utilizing SEM, Re-Targeting, Display, Conquest, and Digital Retailing.Efficient, streamlined F&I process including digital credit app, credit bureau, ID verification, Red Flag Rules, Risk Based Pricing Notification, Adverse Action Letter, Rate Justification, Privacy Notices, lender submission and approval, aftermarket sales, menu selling, compliant transaction and CIT quick funding.HR, compliance, State and Federal laws and regulations.Maintain strong, personable and credible relations with customers, employees, dealers, OEMs, vendors, and lenders, building lasting business relationships.Enforce corporate policies and best business practice.Hiring, training, motivating, coaching and managing the Sales, Finance, BDC, Service and Parts, and Office Staff.Credit, structuring and desking dealsForecasting sales, ordering and balancing new inventory, dealer trading, trade evaluations and used car pricing and marketing for quick turns and gross profit.Relationships with Dealer Principals, OEMs, Captive Lenders, Lenders and Vendors. Consulting, training and marketing B2B.

Colma, California

Business Development Project of both Nissan and Hyundai dealerships after buy/sell.Took sales from 60 cars to over 200 in less than 2 months with just under $1 million in revenue in sales, service and parts.Utilized solutions from Dealertrack Technologies for Compliance, eContracting, Deal Transfer for Reynolds, Dealer.com websites, Digital Retailing and Dealer.com Digital Advertising which included SEM, SEO, Retargeting, Conquest and Display. For Service and Parts, implemented Service Pro to gain efficiency and revenue. All solutions are also geared toward giving the customer an enhanced sales and service experience which raised CSI, increased sales volume, profit and efficiency.Utilized eLead CRM for Equity Mining in the Service Department and the mobile app for mobile flexibility with CDL scan for the sales team to add and manage prospective buyers.Other duties included: Team Building-Motivating-Coaching, Sales Process Development, Implementation and Training, Driving Customer Satisfaction, Sales Forecasting, Marketing including Digital, Print and own voiced over radio commercials produced and aired, Managed Maintenance of Buildings and Grounds.References include both Hyundai and Nissan Corporations and Dealertrack Technologies.

Marin County, California

30 years of professional experience in the automotive retail/finance arena.I strive to continuously be a leader in the auto retail industry and remain ahead of the pack by being pro-active and progressive, utilizing the cutting edge of new technologies, systems and market trends. My strategies are management driven ad market aggressive, my transactions are always polished closed with finesse.Complete dealership operationsStrong leadership and management skillsComputer, software and web-based technology savySocial network marketingDigital marketing in working with AutoTrader.com, Cars.com, DealixDigital RetailingEfficient, streamlined F&I process starting with digital credit app, credit bureau, ID verifiaction, Red Flag Rules, lender submission and approval, aftermarket sales, close, compliant transaction and CIT quick funding.HR, compliance, state and federal laws and regulationsConsulting and marketing innovative processes and technology to dealersMaintain strong, personable relations with customers, employees, dealers, vendors andlenders, building lasting business relationshipsEnforce corporate policies and best business practice rulesStrong and friendly phone skillsHiring, training, motivating and managing the sales and finance team and staffTaking the client from start to finish with complete customer satisfactionDeveloping repeat and referral businessCredit analysis, structuring and desking dealsForcasting salesOrdering inventory, dealer trading, trade-in evaluationsMajority of employment at the mid to senior management level with Acura and highline pre-owned dealersCertified in 2005 by AFIP (The Association of Finance and Insurance Professionals)Specialties: I have recognition from CBS Radio, NBC, automakers, auto dealer magazines, top womens organizations, Google, MSN, Yahoo, AOL, and the LA Auto Show, SF International Boat Show, to name a few. Ability to create powerful video websites and implement viral video marketing.

Mission Viejo, Ca

Responsibilities included but not limited to training sales/finance staff, desking deals, financing, dealer trades, trade appraisals, sales team progress reports, compliance and customer satisfaction.

Director for consumer auto loans, aftermarket sales. Handling lease buy outs.