Deanna Frantzis, Mba Email & Phone Number

Short Hills, New Jersey, Us

Menlo Park, Ca, Us

Short Hills, New Jersey, Us

Outside of my day-to-day duties (listed below), I facilitated Meta's acquisition of Kustomer by working in lockstep with our operations team to deliver data and insights about our revenue and sales process.I managed the customer renewal lifecycle through collaboration with Customer Success, Finance, and Operational leadership. I evaluated the customer lifecycle and analyzed our customer product usage data in order to preemptively identify and respond to optimized org usage, upsell opportunities, and churn/retention concerns. I partnered with our support team to surface insights about client health (CSAT, NPS, etc.) and present those concerns to an executive audience. I collaborated with our Professional Services team to refine and optimize our service offerings for prospective clients across all segments. I recommended services and initiatives to accelerate sales and lower implementation time while increasing client satisfaction. I owned the customer data profile, which included relationship mapping, revenue and SKU tracking, and product usage data. I ensured that our customer data was robust, clean, consistent, and accurate. To do that, I build and maintain reports in Salesforce, Strikedeck, and Google Data Studio to support the CS organization and executive leadership. I also built and refined processes & documentation to help team members understand, document, and use our GTM data. I acted as the subject matter expert on contract generation and SKUs in our CPQ system; I consulted other team members on how each process could impact recurring revenue retention or growth for our CX team. I communicated the performance of our CX team and delivered insights to internal stakeholders, including our CEO and SVP of Sales. Part of that delivery included conducting regular renewal and upsell analyses (using data from Salesforce, Strikedeck, Outreach, etc).

Short Hills, New Jersey, Us

Short Hills, New Jersey, Us

I managed a number of key customer accounts to maintain high satisfaction levels, adoption, and expansion. I helped our department to improve its processes, policies, and values to heighten our customer experience. I acted as my clients' biggest advocate (some might call me a quarterback) and worked hard to deeply integrate Kustomer into their everyday lives to make their work more efficient. Quarterbacking means that I took the lead in solving complex problems for my clients and coordinated our teams to execute quick resolutions. I influenced the direction of the Kustomer platform, funneling customer feedback into our product organization while proactively helping customers understand how we’re working towards solutions that meet and exceed their expectations. I'm worked as an informal data analyst specializing in business intelligence and customer success. I honed my skills in data piping and ETL as I helped clients manage the extraction of data from our platform. I assisted in creating and identifying metrics for retention, churn, and product adoption goals for our team. I used our performance data to forecast these metrics against our goals and identify the root causes of divergences between expected and actual performance.

Sandy Springs, Georgia, Us

I was the quarterback of a team of designers, SEO analysts, and SEM analysts. I built digital marketing strategies for the highest tier of car dealerships to help them maintain profitability in an increasingly-competitive market. Using real-time data from our platform, I reported on market trends and consulted on digital best practices for my clients. This role was part of our Enterprise division, which managed our largest accounts in the country. I co-managed approximately 50 accounts with a combined MRR of $175,000.

Sandy Springs, Georgia, Us

I was selected to join a team of three SEM strategists to build our relationship with GM. I advocated for approximately 70 dealerships on a monthly basis and maintained a monthly recurring budget of $500,000. I left this position when I was selected to move to our Enterprise division as a Digital Strategist.

Sandy Springs, Georgia, Us

My role as a Digital Campaign Coordinator was primarily design-focused. I created and launched design campaigns for both on-site and off-site strategies for a group of car dealerships. Using design best practices, clients consulted me about brand standards and marketing guidelines. I left this position after being selected for our new GM service.

Sandy Springs, Georgia, Us

Supported campaign coordinators by launching on-site creative campaigns.

Burlington, Vermont, Us

First and foremost, I implemented Union Street Media's marketing plans and advertising campaigns. My job was to handle both inbound and outbound marketing channels; I managed social media profiles and generated conversation among potential clients. I increased Facebook engagement by 84% over my first 6 months and amplified our Twitter fan base by 53% over my first 6 months. Education was another goal of mine, and I helped create, design, and develop ebooks for our clients on website best practices.

I had the coolest side gig ever: I got to write about random musings and nerdy facts on a monthly basis.

I educated students in one-on-one sessions about writing styles and techniques for paper assignments. My tutoring style was to synthesize and analyze data to provide students with clear, concise advice. I had the privilege of developing my students' communication skills and increasing the Writing Center's approval rating with consistently high reviews from students.

I kept the Writing Center running by organizing schedules of tutor staff with student appointments. I was later promoted to being a writing tutor after completing a certification course in the university.

I began my work with the company as an intern, but I was later promoted to Editorial Assistant for the rest of the summer. I managed ongoing book projects to keep production and publication on schedule. I oversaw the production of 30 new titles, including the creation of jacket design and content. Building relationships with our extended network of authors was a huge part of my role, and I worked with authors to manage image and manuscript deliveries. Writing and editing cover copy for our published books was a regular treat, and I assisted our production team with reviews of cover designs. During my time at The History Press, I was most involved with two titles: The New England Life of Cartoonist Bob Montana and The New England Mariner Tradition. Overall, I specialized in US Northeast/Mid-Atlantic history and culture.

I managed the "Seersuckers and Stilettos" blog and promoted local fashion trends. Overall, I acted as a liaison between editors and outside public relations staff. I was charged with the task of generating story ideas and writing 3-4 articles per week. One of the biggest projects I worked on during this time was authoring guides for the community on food, music, events, and culture.

Philadelphia, Pennsylvania, Us

I strengthened fellow reporters' writing skills through extensive feedback and remarks on outgoing stories. Part of the editing process included fact-checking stories for accurate information and appropriate context. To assist with production, I queued stories in the Daily Pennsylvanian's CMS for next-day publication. I also optimized outgoing articles with basic SEO practices to draw traffic to the Daily Pennsylvanian's website.

Philadelphia, Pennsylvania, Us

I generated daily story ideas and presented them to editors and staff in weekly meetings. From that meeting, my editor chose 2-3 stories per week for daily publication. I interviewed local sources and networked among the community for story information, which included building and maintaining professional connections between the Daily Pennsylvanian and local schools. I first worked as a beat reporter to deliver news about events and achievements within Penn's Nursing and Engineering schools. I was later transferred to the West Philadelphia beat where I raised community awareness about local lack of education with a news series on Philadelphia's school districts. I was later promoted to Associate News Editor.

I generated weekly story ideas for future publication. I interviewed and networked among local sources for accurate story information. Those stories turned into front-page content and articles for weekly publication. Most specifically, I targeted stories to spread awareness and gather support for the South Carolina Special Olympics and Lowcountry Brain Injury Awareness Walk.

Bachelor'S Degree, Data Analytics

Master Of Business Administration - Mba, Organizational Leadership

Bachelor'S Degree, Communication, General