Deanna L. Email & Phone Number

In my current role I am responsible for leading an operational team of Claims Validation Handlers who specialise in investigating high risk first party claims such as thefts and fires, and also making indemnity based decisions such as electing whether to cancel or void an insurance policy based on the level of misrepresentation in line with policy wording.

London, England, United Kingdom

In my role as a Fraud Validation Lead I was responsible for leading an operational team of Fraud Validation Executives who specialised in identifying misrepresentation at the point of new business to ensure that policyholder’s sat within the company risk tolerance. This role involved all aspects of people and performance management, and closely liaising.

London, England, United Kingdom

In this role I was responsible for the technical performance and development of a team of Fraud Validation Executives. This involved completing quality assurance checks and delivering feedback based on the results, having regular one on one and group coaching sessions, and delivering technical training sessions. As part of this role, I was also responsible.

Bexhill-on-Sea

My role as a Senior Negotiator within the first party claims counter fraud team was largely focused on improving the quality of work completed by claims handlers through coaching, as well as driving performance within the team. I also acted as a technical referral point to claims handlers on complex cases to advise on next steps, and potential.

My main responsibility in this role was to screen high risk theft, fire, malicious damage and single impact claims. My role involved interviewing policyholders using cognitive interviewing techniques to verify the version of events provided at first notification of loss, and then to follow up with any investigation points raised by contacting third parties.

Bexhill

My main responsibility in this role is was to validate new insurance policies as quickly and efficiently as possible to ensure that no misrepresentation had been made, or fraudulent activity had taken place. This involved contacting policyholders and requesting supporting documentation to validate the policy details, and liaising with third-party insurers.

Bexhill

My role in the Webchat Team at Hastings Direct involved providing excellent customer service by interacting with customers through the online portal, and helping them with any problems they were having with purchasing their insurance policy online. This role also involved making sure that I was up to date with the latest product knowledge so that I was.

Basingstoke/Weybridge

For the second part of my year’s contract at Sony Europe I worked as a Strategic Learning and Development Assistant within the Learning and Development team in HR. My role here involved maintaining and updating online eLearning/training content, providing an administrative service to the Learning and Development team, liaising with multiple areas of the.

Basingstoke

For the first part of my year’s contract at Sony Europe I worked as a Software Training Assistant. My daily tasks included updating and maintaining the online user database which allowed me to develop a high attention to detail to ensure all records remained accurate. I also designed and implemented software training, and liaised with different areas of.

Level 3 Insurance Practitioner Apprenticeship, Distinction

Ba (Hons) Business Studies With Human Resource Management, Human Resource Management, 2:1

Business Studies, Btec National Diploma, Triple Distinction

Gcse'S, A-C In Maths, English, Science And French