Deanna L. Email & Phone Number

London, Gb

In my current role I am responsible for leading an operational team of Claims Validation Handlers who specialise in investigating high risk first party claims such as thefts and fires, and also making indemnity based decisions such as electing whether to cancel or void an insurance policy based on the level of misrepresentation in line with policy wording and CIDRA. As part of this role I am accountable for all aspects of people and performance management within the team, liaise with multiple… Show more In my current role I am responsible for leading an operational team of Claims Validation Handlers who specialise in investigating high risk first party claims such as thefts and fires, and also making indemnity based decisions such as electing whether to cancel or void an insurance policy based on the level of misrepresentation in line with policy wording and CIDRA. As part of this role I am accountable for all aspects of people and performance management within the team, liaise with multiple stakeholders across the business on different initiatives, and also act as a technical escalation point for risk based decisions. Show less

London, England, United Kingdom

In my role as a Fraud Validation Lead I was responsible for leading an operational team of Fraud Validation Executives who specialised in identifying misrepresentation at the point of new business to ensure that policyholder’s sat within the company risk tolerance. This role involved all aspects of people and performance management, and closely liaising with key stakeholders from across the business to drive efficiency, and to protect and improve the company loss ratio.

London, England, United Kingdom

In this role I was responsible for the technical performance and development of a team of Fraud Validation Executives. This involved completing quality assurance checks and delivering feedback based on the results, having regular one on one and group coaching sessions, and delivering technical training sessions. As part of this role, I was also responsible for owning and developing operational processes to drive efficiency, and designing and creating high quality support resources for the team… Show more In this role I was responsible for the technical performance and development of a team of Fraud Validation Executives. This involved completing quality assurance checks and delivering feedback based on the results, having regular one on one and group coaching sessions, and delivering technical training sessions. As part of this role, I was also responsible for owning and developing operational processes to drive efficiency, and designing and creating high quality support resources for the team to use as a reference point. Show less

Bexhill-On-Sea

My role as a Senior Negotiator within the first party claims counter fraud team was largely focused on improving the quality of work completed by claims handlers through coaching, as well as driving performance within the team. I also acted as a technical referral point to claims handlers on complex cases to advise on next steps, and potential investigative avenues to explore further. Another element to this role was facilitating new starter training in both large groups and one on one… Show more My role as a Senior Negotiator within the first party claims counter fraud team was largely focused on improving the quality of work completed by claims handlers through coaching, as well as driving performance within the team. I also acted as a technical referral point to claims handlers on complex cases to advise on next steps, and potential investigative avenues to explore further. Another element to this role was facilitating new starter training in both large groups and one on one sessions, and also providing refresher/update training to existing members of the team. Show less

My main responsibility in this role was to screen high risk theft, fire, malicious damage and single impact claims. My role involved interviewing policyholders using cognitive interviewing techniques to verify the version of events provided at first notification of loss, and then to follow up with any investigation points raised by contacting third parties such as the police and third-party insurers. Based on my investigation I would then either pass to claim to the relevant team to be settled,… Show more My main responsibility in this role was to screen high risk theft, fire, malicious damage and single impact claims. My role involved interviewing policyholders using cognitive interviewing techniques to verify the version of events provided at first notification of loss, and then to follow up with any investigation points raised by contacting third parties such as the police and third-party insurers. Based on my investigation I would then either pass to claim to the relevant team to be settled, or refer the claim to be repudiated. Show less

Bexhill

My main responsibility in this role is was to validate new insurance policies as quickly and efficiently as possible to ensure that no misrepresentation had been made, or fraudulent activity had taken place. This involved contacting policyholders and requesting supporting documentation to validate the policy details, and liaising with third-party insurers.

Bexhill

My role in the Webchat Team at Hastings Direct involved providing excellent customer service by interacting with customers through the online portal, and helping them with any problems they were having with purchasing their insurance policy online. This role also involved making sure that I was up to date with the latest product knowledge so that I was able to answer any queries that customers had regarding the wide range of insurance products and services on offer.

Basingstoke/Weybridge

For the second part of my year’s contract at Sony Europe I worked as a Strategic Learning and Development Assistant within the Learning and Development team in HR. My role here involved maintaining and updating online eLearning/training content, providing an administrative service to the Learning and Development team, liaising with multiple areas of the business to organise employee development/ training programmes, and researching new training methods and practices.

Basingstoke

For the first part of my year’s contract at Sony Europe I worked as a Software Training Assistant. My daily tasks included updating and maintaining the online user database which allowed me to develop a high attention to detail to ensure all records remained accurate. I also designed and implemented software training, and liaised with different areas of the business to understand their training requirements.

Level 3 Insurance Practitioner Apprenticeship, Distinction

Ba (Hons) Business Studies With Human Resource Management, Human Resource Management, 2:1

Business Studies, Btec National Diploma, Triple Distinction

Gcse'S, A-C In Maths, English, Science And French