Deanna Pool Email & Phone Number

North America

• Establishing the vision, strategy, and roadmap for the next generation ID Card configuration and operation tracking software program.
• Represent the voice of the customer in the Agile process to ensure that the paradigm of self-service and business flexibility are fundamental within the new materials management software platform
• Established a user group for the new platform to ensure open communication opportunities between the Agile team and business stakeholders and users
• Mentor colleagues through role changes and establish new business processes to prepare for software rollout
• Establish analytic data requirements to support more sophisticated dashboards and reporting from end-to-end of material production
• Plan and execute both UAT (user acceptance testing) and parallel testing for the new platform

Lexington, Kentucky Area

• Support requirement gathering between UHC teams of marketing, product, sale, and materials as well as print vendor.
• Directed year over year plan changes impacting ID Cards and material content revisions, issue analysis, new federal and state mandates execution, employer group customizations, vendor print activity approval, and.
• Established strategic vision for an enterprise-wide and innovative ID card configuration and process control system by working in an Agile environment to remove system complexity and ensure current and future state.
• Contributed in identifying capabilities, user story writing, and PI planning, while meeting requirements of application targeted for production Q4 2021 via user interviews and market research
• Lead cross-functional team of 26 members, including 5 direct and 21 indirect reports to complete ID card operations tasks with highest material content quality, customer satisfaction, and KPI monitoring
• Developed a tool that enabled multiple people to interact with material reviews from their preferred location and device, resulting in the reduction of audit turn-time from 48 hours to 4 hours

Lexington, Kentucky Area

• Supervised entire aspects of ID card technology and operations for commercial (employer & individual), Medicaid (community & state), and Medicare (Medicare & retirement) business segments to ensure peak plan renewal.
• Oversaw a team of ID card business analysts to facilitate support for on-going UHG eligibility system improvements and member material content to ensure high quality member materials
• Defined and established project priorities and monitored development budget as well as ensured production issue resolution by identifying root cause

Lexington, Kentucky Area

• Defined project priorities and administered development budget by tracking all technology projects at multiple vendors. Built and presented Medicare & Retirement ID cards through overall program management, evaluation.
• Steered vendor migration projects by writing requirements, preparing schedules with resource planning, applying test plans, and conducting training on new software and procedures with a new print vendor
• Supported large amounts of data and complex procedures administration by creating Microsoft VBA automated processes and applications to reduce keying errors and improve quality tracing

United States

• Client B
• Provide analytical support for ID card vendor migration projects. Support includes analyzing existing card layouts to identify patterns for card consolidation, assist with technical writing for functional.
• Client A
• Developed/managed use cases and requirements for a business rules module for an online enrollment application.
• Mentored/trained additional Business Analysts in the Use Case methodology.
• Facilitated requirement gathering and specification approval workshops for Subject Matter Experts

Lexington, Kentucky, United States

• Responsible for gathering and coordinating requirements from various user communities and the software development team for the development of internal software applications.
• Facilitate business process mapping workshops for the purpose of identifying technology opportunities, overall business process streamlining, and job skill requirements.
• Gather and analyze business data using Microsoft SQL and Excel.
• Manage various IS request tasks ranging in size from adhoc data requests to software application development.
• Software application development projects include a new task-based IS request system, an automated proposal printing module for renewing groups, and a redesign of the IT system/process for handling electronic.

Grand Rapids, Michigan, United States

• Responsible for gathering and coordinating requirements from various user communities and the software development team for inclusion into a new engineering software toolset.
• Documented and tracked all requirements for a new line of internal business applications from inception to implementation.
• Designed, prototyped, and documented the user interface details for all components of the new software applications. This information is then used to communicate expectations of the final product to both the end user.
• Implemented a formal software development process utilizing elements of the Rational Unified Process (RUP), Zachmann Framework, and Capability Maturity Model (CMM).
• Articulated and communicated the vision of the Tools Management Center throughout the organization.
• Assisted company employees in learning, understanding, and developing best practices in the use of the newly introduced business and engineering applications.

Hampton, Virginia, United States

• Responsible for managing 6 team members during the “As-Is” business modeling process for existing NASA Langley financial systems. The project was in preparation for a NASA-wide SAP implementation.
• Assisted NASA Marshall Space Flight Center, the pilot center for NASA’s SAP implementation, in testing SAP functionality.
• Developed and facilitated workshop for NASA personnel on process modeling and interviewing techniques.

Toronto, Ontario, Canada

• Responsible product roadmap for EC-Gate’s Marketplace Suite solutions in both North America and Europe.
• Developed market requirements for core and modular products and facilitated the translation into technical specifications. Worked extensively with key stakeholders to create solutions that matched customer and market.
• Collaborated with senior leadership to analyze technical and business acquisition opportunities.
• Managed technology partnerships and facilitated the integration of product solutions.
• Built business cases for investing in additional features/functions, modules and partnerships.
• Provided content expertise to support rollout activities and sales cycle.

Montreal, Quebec, Canada

Huntsville, Alabama, United States

Alabama, United States

Alabama, United States