Deanna Tinnon, Pmp Email & Phone Number

United States

Southfield, Mi

Southfield, Mi

Detroit, Michigan

Detroit, Michigan

Greater Detroit Area

Troy, Michigan

• Executed sales projects from idea through planning, implementation and results analysis• Directed team of two Regional Operations Managers in support of a national sales team of 40 sales representatives with a $10 million annual revenue goal; ensuring all KPIs are audited and met• Conducted monthly business reviews to assess the effectiveness of operations support on sales activation, customer retention and revenue collection efforts• Worked cross-functionally with Marketing, Finance, Product Configuration, Logistics and IT to develop and deliver viable programs, products and services for education-based, sports-focused and corporate consumers • Collaborated with Marketing Communications to develop sales and collateral materials• Assisted in the design and definition of sales compensation plans based on the consideration of costs of goods, and potential gross revenue• Worked closely with traditional and non-traditional external corporate partners to ensure full adoption of sales initiatives and mutual program success• Developed training plan to provide newly hired sales reps with an improved orientation experience and solid knowledge base prior to going into the field• Defined and directed user acceptance testing of new variable data print interface and CRM systems

Troy, Michigan

Managed operations support for sales team of 25-30 representatives in the North Central Region; the largest and most profitable region in the company.

Southfield, Michigan

Managed activities and results of a B2B order/customer service team in a manufacturing environment

Troy, Michigan

Provided project management support of outbound sales call campaigns to cold & warm leads and the inbound sales and support of existing customers• Directed the launch of specialized call campaigns geared towards top accounts within the customer base equaling revenue of more than $2 million. • Facilitated campaign evaluation meetings to assess risks associated with upcoming campaigns and measured success of past campaigns.

Farmington Hills, Michigan

Oversaw 3 teams of service representatives supporting the order entry and provisioning of local, long distance, DSL and residential energy orders • Improved problem resolution of long distance provisioning team from 100+ days to less than 3 business days within 2 months of setting new standards of productivity.• Developed new procedures for interface with carriers, local exchange carriers and utilities.

Bingham Farms, Michigan

Managed the efforts of multiple departments to successfully launch capacity services, including wavelengths and collocation services within the project management framework • Provided project management direction for the implementation of a $20 million global broadband network infrastructure.• Created a collaborative environment with project stakeholders from diverse countries and cultures to ensure open and effective communication.

Bingham Farms, Michigan

• Analyzed, defined and documented life-cycle processes of new and existing Carrier Services products, including order forms, instructions, process flows and methods & procedures. • Measured the effectiveness of processes and analyzed process breakdowns. • Performed gap analysis and created gap resolution plans.

Southfield, Michigan

• Managed staff of 15 -25 representatives in an inbound/outbound call center environment; handling 12,000 – 15,000 calls per week.• Defined and managed policy governing the eligibility of GM employees, retirees and their family members. • Supervised the audit of GM Company-Owned Vehicle expenditures

Professional Development Center

Core Coursework For Master'S Program, Business Administration And Management, General

Ba, Liberal Arts - Studio Art

Activities and Societies: Delta Sigma Theta Sorority, Inc.