Deanna Wright Email & Phone Number

New York, United States

• Monitor all help desk tickets, fostering positive relationship with customers maintaining 98% satisfaction rate
• Collaborate interdepartmentally to problem solve and resolve issues between company and customers
• Create and curate a help center with 22 articles to assist with step-by-step processes and common Q&A’s
• Compose and coordinate both general and member specific email campaigns to promote events/courses

Greater New York City Area

• Greeted visitors upon entry and utilized a computerized system to sign visitors in and out of buildings, log and administer fines, and verify student information
• Answered phone calls, took down and delivered messages, and assisted callers with questions
• Worked alongside security to ensure student safety
• Executed lockout protocols for students locked out of their rooms

Greater New York City Area

• Organized payroll and delivered checks to six employees
• Answered phones, recorded and delivered messages
• Oversaw miscellaneous organizational tasks such as file organizing and making spreadsheets in Excel