Deann Backus Email & Phone Number

Having progressed through Project Manager/Sr. Tech Consultant, SeniorOperations Manager/ Customer Success Manager, and Software Trainer roles, Iam on a constant quest to aid executives in achieving customer requirements.I have proven success in customer success management, including customerexperience and excellence, professional services, productivity optimization,and quality assurance with a keen focus on achievement of set vision andoperational excellence. I am instrumental in developing and fosteringcustomer relationships to promote retention and loyalty with forward-thinking, ultimately enhancing customer lifetime value and reducing churn. I have a strong background in staff development and supervision; establish,lead, and motivate high-performing teams committed to achieving collectivegoals and shared vision. Utilizing my compassionate and pragmatic interpersonal skills, I can easily influence, yet not intimidate the people I work with. This has allowed me to become known as extremely likable and have a great ability to empathize withcustomers and staff alike, thereby, having high employee engagement scoresin my company.My area of expertise includes:- Administration and Customer Support- Strategic Planning and Execution- Consultancy and Advisory Support- Client Engagement- Strong Relationship Building- Team Building & Leadership- Client Retention and Satisfaction- Problem Control and Resolution- Cross-Functional CollaborationIf you ever want to talk about innovation, process excellence, andcreativity, feel free to connect with me via email at deann.backus@gmail.com

Listed skills include Project Management, Process Improvement, Operations Management, Budgets, and 3 others.