Service Efficiency -To oversee & ensure Service Levels are met.- Interfacing with the Customer & Sales Team to handle Pre-Post Sale/ Service.- Initiate and organize best practice activities aimed at enhancing business practices through a team approach- Ordering Parts/ Claims through Samsung Portal (GSPN).- Handle and resolve Customer escalation in a timely and accurate manner.- Follow up for Quotes & realization by providing price and cost proposals in response to customer’s requests/ proactively.- Co-ordinate (Internally & Externally) to procure out of stock parts.- Ensure 100% Collection within Due dates.- Front ending/ assisting walk-in clients.- Training, Support and Reviews.- Team/ Individual Reports.- Presentations for Service & related training's.- Converting Contracts & Renewals.- Admin Work.- Coordinating operations of office activities internally & externally.

Enterprise Work Controller- To meet SLA’s for Response & Resolution time.- Ordering Parts.- Control Cost of Spares.- Monthly Report for every Enterprise Account on a timely basis.Team Leader- Customer Service Control- Service Efficiency: To ensure that Emergency calls are prioritized by team membersand responded as per SLA.- Customer escalation to be closed within the given Limits.- Oversee follow up of Quotes & realization.- Oversee & Ensure 100% Collection within Due dates.- Training, Support and Reviews.- Team Reports.- Presentations for Service & related trainings.- Converting Contracts & Renewals.

Service/ Call Co-coordinator- Logging Service calls & prioritizing.- Ordering Spare parts.- Follow up with engineers.- Update the clients with engineers ETA.Customer Relationship Officer- Monthly Billing as per Contract.- Quote creation & Follow up for Spares.- Submission of Commercial Team Report.- Admin Work.Debt Controller (Balance Receivable’s)- Balance Receivables follow-up, ensuring collections.- Reporting’s.