Deanne King Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

● Manage opex and capex spend to budget and accurately forecast future needs● Lead and develop the team fostering a positive culture● Define and manage processes to deliver a nimble delivery methodology for small, low risk changes● Provide stable and resilient solutions to ensure operational needs are met● Manage system lifecycle including availability, integrity, security, and system upgrades● Manage and negotiate contracted support model across engaged vendors● Review and approve changes across the technology portfolio by assessing resources, risks, and consequences of changes requested● Salesforce administration and support

Sydney

• Liaise and manage external vendors in relation to support and enhancements to Salesforce• Documentation of Salesforce processes and procedures• Provide training to end users and internal support staff• Develop the strategy to roll out Salesforce to the wider business• Provide 1st, 2nd and 3rd level support where not provided by external vendors• Look for opportunities to use Salesforce to improve current business processes.

• End to End support of Zendesk including configuration and enhancement of the system, assisting users with support queries and development of reports to assist in the analysis of customer feedback.• Managed external suppliers and consultants engaged in work across various applications• Supported the Car Park business by working with the car park vendor to implement enhancements and fixes with no downtime or loss of revenue• Supported the Aviation Services business by working with the vendor to improve the integrity and reliability of passenger tracking data• Supported and engaged with the Oracle Property Users and backup support for Oracle financials• Played a pivotal role in the implementation of Salesforce to replace the current Zendesk system with the plan to roll out the CRM portion of Salesforce to the wider business.

- Financial reporting and analysis - First level support for Data Warehouse - Coordination of Data Warehouse support - Assist with generation of test scripts and testing of new system

- Produced minutes and reports for major IT projects- Tracked, reported and reconciled all IT Capital expenditure- Produced project management templates one of which was adopted company wide.- Tested and conducted one on one training for the new document management software

- Analysed and identified all software packages which would be impacted by the GST - Liaised with vendors to upgrade software to ensure compliance with the gst - Coordinated and assisted with testing of the upgrades

- Maintained and published Airport Emergency call out lists - Assisted with the update and publication of Airport Manuals - Coordinated Airport Emergency training exercises - Took minutes for meetings - General administration duties as required