Dean Olivier Email & Phone Number

Zwaagdijk-Oost, North Holland, Netherlands

Western Cape, South Africa

Woodmead

Edgardale

To deliver IT services to the Group in accordance with Service Level Agreements (SLAs), contractual agreements and business expectations. Ensuring the staff are meeting and exceeding standards and processes are followed to provide effective customer service as well as meeting requirements.# Service delivery for Store Systems# Developing and maintaining the Application Life cycle and Maintenance plans and strategies, prioritising and phasing the product road map, managing internal or external service delivery for Store Systems.# Close co-ordination with IT Strategy & Business Support, as well as the broader business and external vendors to ensure high levels of service delivery, tailored to broader business strategy.

Braamfontein

JD Group initially approached me to take over the Application Management Role for Incredible Connection and HiFi Corp. The POS environment was extremely unstable. Key Responsibilities:I was responsible for all retail applications within the group. It was my duty to make sure that all systems uptime remains above 98%. I was responsible for all new development (SDLC process) for these products as well as the deployment and release of all service packs. I managed all integration and designed many integration points into the various 3rd party systems. I designed the deployment packages using Visual Studio as well InstallShield to stabilize the environment which I managed to successfully do with a team of only 2 SQL Developers.I am also responsible for all the key integrations points between DolfinRMS, Navision, SAPPOS by GK, SAP and Dovetail Accellos. My team and I handle all level 2 and 3 support where possible. If a system bug occurs that cannot be resolved internally these issues get logged with the vendor. I am responsible for the entire SDLC process as well. I also handle the relationship between UCS Technology Services, GK Software, Argility, EasyPay and Transaction Junctions.My team which consisted of 5 people including myself as the team lead supported the entire POS environment within the JD Group. This consisted of over 1000 branches with over 3000 users. Key Dials:Provisioning of professional IT services – Design and Systems Analysis.Provisioning of professional IT services – Build, Test and DeployDelivery of programs, projects and initiatives.Ensure application availability and information availability.Management of Software Service Providers and Vendors.HR Management and motivationService support delivery.Reason for Leaving: No growth opportunities within the organisation.

Braamfontein

Support and Maintain product Active RetailConfiguration of Servers required for Product ImplementationAnalyzing customer’s business processes and making suggestions as requiredAssisting customer with best business practices within Retail IndustryPlanning the most efficient way of rolling out countries regional sitesAssisting the client with the UAT processAssisting the client with the Needs Analysis, Gap and Scope of Work and ensuring that all requirements are met technicallyRollout Project Management – Per Country ImplementationEnsure that Project rollout does not surpass planned Project Go Live datesIntegration of Active Retail into Sun Systems and Oracle FinancialsTraining the client onsiteAssist client with business procedures to be followed with new product.Support and maintain all SQL 2000 and SQL 2005 databases.Designing Data Transformation Services SQL 2000Designing Integration Services SQL 2005Customization of SQL 2000 /2005 Stored Procedures and T-SQL Views as per client’s requestsCustomization of reports as per client’s request via Crystal Report Writer 8Maintain Product Updates per Client.All my clients (Sites Implemented) are currently in Africa.Full Financial, administrative responsibilities for the entire DivisionManagement of Service Levels for all CustomersManagement of Service Support Team.Ensure that all calls are attended to promptly and within SLA requirements.Monitor and control field costs and expenditure for the Division.Initiate strong relationships with Customers and uphold these relationshipsPerform all functions/tasks according to Exponant Disciplinary Code and ProceduresManage, Motivate, Mentor teamProvide regular feedback to Department Head on studies in Field and alert of problems with deadlines, quality and admin if experienced.Do spot checks on quality of workmanship, and Customer satisfactionBudget planning.Expense and Income management.Resource planning

ActiveRetail Support Consultant. Assisted with Support calls via the help desk as well as with new implementations.

Server and Desktop support.Managed the network.