Dean Smith, Pmp Email & Phone Number

Durham, NC

Greensboro--Winston-Salem--High Point Area

• Executive leader responsible for all aspects of IT, Medical Records, and Call Center departments. Achievements
• Delivery of 99.94% uptime of all Tier 1, 2 and 3 level systems over the last twelve months.
• Obtained the highest level of provider and staff satisfaction survey results for 2021 regarding IT satisfaction since the surveys started in 2010 (4.9 of 5.0)
• Vendor selection and implementation of the Phreesia Front Desk Dashboard to all 15 clinics
• Vendor… Show more Executive leader responsible for all aspects of IT, Medical Records, and Call Center departments. Achievements
• Vendor selection and implementation of the MiTel Cloud-Based phone system for the entire practice

Greensboro--Winston-Salem--High Point Area

Providing PMO Development, Program Management and Project Management assistance to Healthcare IT Organizations.

Lubbock, Texas Area

• Vendor Management of all Clinical IT systems including the Cerner Relationship/Contract for the Health System. Lead the Cerner Laboratory Information System analyst team, Cerner Core EMR Services analyst team, as well.
• Insured the effective use and quality results from Cerner’s AMS organization regarding submitted Incidents, Service Requests and SLAs… Show more Vendor Management of all Clinical IT systems including the Cerner.
• Insured the effective use and quality results from Cerner’s AMS organization regarding submitted Incidents, Service Requests and SLAs (Service Level Agreements).
• Liaison and UMC Lead between Cerner’s CernerWorks RHO and UMC’s Change & Release management teams and processes.
• Lead vendor’s onsite resources including Integration Architects and Engagement Leaders.Managing and leading the Core EMR Services & Laboratory I. S. analyst teams include:
• Lead teams through daily scrums to set priorities

Arlington, VA

Responsible for the fourteen-member team of analysts and informaticists that enhance and support their clinical systems. I also acted as the Project Manager for a version upgrade of their house wide EMR, Soarian Clinicals and Pharmacy. I was responsible for maintaining and leading the delivery of priority enhancements to stakeholders. My team supported the.

Kansas City, Missouri Area

Providing third-party vendor contract reviews and negotiations, interface specification review and design, project planning & estimation services and project assessments to Healthcare IT clients.

Richmond, Virginia Area

Directly responsible for the twelve-member team of analysts and IT Technical resources that supported the OR’s EHR computer systems and the hardware required for said systems. We primarily supported Cerner Surgical Scheduling, Cerner SurgiNet, and Cerner SurgiNet Anesthesia for patient documentation. I was responsible for the management of the team.

Greater Nashville Area

Completed projects to implement the MedHost Community Hospital Meaningful Use Phase II. My responsibilities included all aspects of managing relationships with the hospitals’ C-Suites and managing resources from corporate team members regarding design, development, testing, training and Go-Live management. The result qualified these hospitals for MU P2 to.

Mt. Laurel, New Jersey

Responsibilities included project management of the upgrade of their cardiovascular practice, The Cardiology Group, to NextGen 5.8 & 8.3 KBM and the on-boarding of two new physician practices which includes everything from network & email migration to data migration of their Practice Management System & EHR systems to the Virtua Corporate Systems. These.

Kansas City, Missouri Area

Responsible for leading the development of the Pearl Leaves Health Adherence System. The system is accessible via Smart Phone Apps, Games and user web portals. This project required the use of my Data Base Query & Software Development Knowledge and Product Management Skills. I had responsibility for the development cycle where we used both SDLC (Waterfall).

Overland Park, KS

Responsibilities included all aspects of the organization ranging from networking support to PACS support to their virtualized data center. Key projects accomplished while there include; Virtualization of over 30 servers into a new on-site data center, planning and designing of a DR system, and the kickoff of their AGFA PACS Upgrade project. Managed a team.

Kansas City, Missouri Area

Provided strategic leadership, management and support regarding all cardiovascular systems within the physician practice and throughout the health system’s facilities. Lead vendor selection, contract negotiation and deployment regarding new Cath Lab systems deployed in the new Mid-America Heart Institute. Provided strategic leadership to the Service Line.

• Oversaw installation and support of Cerner software and systems for the University of Missouri, ensuring the client remained satisfied throughout the relationship by building trust and delivering on agreements..
• Created a positive, long-term client relationship after repairing a history of dissatisfaction and angst created by previous company contacts. Show less

• Nurtured vital client relationships with BT by supplying the company with relevant and valued Cerner knowledge. Directed service and support for the 20-person UK team composed of ITIL Service Manager, Project Leads.
• Eliminated penalties and credits lost due to service failures during tenure.
• Increased client satisfaction and boosted service-resolution productivity by creating and… Show more Nurtured vital client relationships with BT by supplying the company with relevant and valued Cerner knowledge..
• Increased client satisfaction and boosted service-resolution productivity by creating and implementing a new organizational structure.
• Elevated efficiencies in headcount, costs and revenue projections by initiating the first Cerner UK profit-and-loss statement.
• Honored with BT recognition award for effective management and delivery of the first BT Maintenance Upgrade of London Cluster Release 0. Show less

• Led release management and contractual testing for the BT contract for the first 2 major releases, consistently delivering on deadlines and deployment goals to maintain the project schedule. Hired and trained 28 local.
• Raised the contract value by negotiating the addition of significant business and the creation of a BT design and build team.
• Achieved contractual delivery milestones which delivered milestone payments.
• Deployed the first release to the London First 3 Trusts on time and on budget as well as completing the second release’s design prior to vacating the position. Show less

• Resposibilities to deliver the first Cerner release to the UK Southern Programme for Information Technology.Relocated to London, England to be the first Release Programme Manager responsible for deployment of SPfIT.
• Gained 3 additional deployments after successfully implementing the Nuffield Orthopedic Clinic Trust as the first LSP conversion.
• Secured delivery of significant change post initial release.
• Honored with a Distinguished Performance rating and ranked among the company’s top 5%. Show less

• Directed implementation and enforcement of the development process for RadNet, ProVision, and Diagnostic Workstation, overseeing projects from infancy to testing. Partnered closely with the client to address concerns.
• Developed a strategic relationship between the Radiology Enterprise business unit and Memorial Hermann Health… Show more Directed implementation and enforcement of the development process for RadNet, ProVision, and.
• Developed a strategic relationship between the Radiology Enterprise business unit and Memorial Hermann Health Systems. Show less

• Ensured quality and process reporting while serving as project and engineering manager for a 7-person team of developers for the Emergency Medicine application set. Negotiated for additional resources with company.
• Saved a client relationship by delivering 12 key projects to UPMC.

• Spearheaded a 4-person team in the support and analysis of technical and functional issues relating to FirstNet. Debugged C++, VC++, and SQL code using in-depth product usability and troubleshooting knowledge..
• Contributed to the development of the FISH Program and the Perfect Client Experience Program.

Responsible for the technical investigation and corrections of defects related to FirstNet. Development tools; Microsoft Visual Studio C++, CCL and system trouble shooting applications.