Dean Strong Email & Phone Number

Fraser, Mi

Fraser, Mi

Providing continual client support via phone/email/remote access for real estate software using Windows/Mac O.S.• Within the first 8 months to two years, acquired skills and certification necessary to collectively and individually train clients on real estate products offered.• Consistently provided technical support with an 80% resolution rate in servicing realtors nationwide while partnering with the National Association of Realtors.• Through scheduled group and one on one conferences with design and development groups, provided consistent resolution to product concerns.

Plymouth, Mi

Service and training with problem resolution for installation of towing and trailer products to customer service representatives, nationwide distributors, dealers and end users via phone, email, fax, etc.• Created and provided reference materials needed for neighboring departments to better assess fundamental product questions and concerns. • Performed and coordinated trainings on installation of new and existing product to various departments within the organization.• Consistently provided technical service with an 80% success rate in minimizing costs on returns through proper diffusion of potential product issues and evaluation of returned merchandise through use of instruction sheets, engineering drawings and precision tool processes.

Greater Detroit Area

Point of contact to technical service and engineering groups with accurate feedback on product concerns, requests and inventions while providing extensive product training and materials in both group and one on one sessions to new hires and seasoned representatives. • Provided invaluable verbal and written feedback to engineering/design groups on in-demand and first-to-market product candidates which led to the successful production of aftermarket applications for American and foreign automotive manufacturers.• Acted as liaison to assure proper correspondence between technical service and customer service.o Reduced wait times and minimized call transfer by 90%.o Trained new and existing customer service representatives on all manufactured and buy-sell items.• Through scheduled conferences, efficiently isolated product concerns and suggestions to engineering design groups and quality.

Greater Detroit Area

o Extensive service to both US and Canadian Commercial Accounts for Hidden Hitch/Cequent via phone, email and fax.o Solely responsible for providing technical service to all dealers and end users on the www.hiddenhitch.com website.o Inventory adjustments/credit of existing accounts and returns.o Documented reports to quality, marketing and manufacturing groups on product concerns.o Accompanied Technical Service in off-site training to local installers on towing products.o Assisted Canada based Hidden Hitch design groups with vehicle test fits for subsequent years. o Provided in-depth product training to all other customer service representatives on Hidden Hitch product immediately following merger with competitors now owned by Cequent Performance Products.