Dean Strong Email and Phone Number
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Sr. Customer Service RepresentativeFast Resolution to High Maintenance Accounts/Successful Management of Product Evaluation for Legal Claims/Comprehensive Employee Training Created written training material and seminars for new hires to assure fundamental product knowledge and minimize call transfers. Translated technical information into simple, user-friendly language. One stop efficiency in support via phone, email and fax while reducing long wait times and redundant issues. Known for building frequent rapport and long lasting relationships through successful problem solving for both commercial customers and end users.
Ziplogix
View- Website:
- ziplogix.com
- Employees:
- 39
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Training SpecialistZiplogix Jan 2018 - PresentFraser, Mi
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Helpdesk SupportZiplogix Aug 2015 - PresentFraser, MiProviding continual client support via phone/email/remote access for real estate software using Windows/Mac O.S.• Within the first 8 months to two years, acquired skills and certification necessary to collectively and individually train clients on real estate products offered.• Consistently provided technical support with an 80% resolution rate in servicing realtors nationwide while partnering with the National Association of Realtors.• Through scheduled group and one on one conferences with design and development groups, provided consistent resolution to product concerns.
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Training And Implementation SpecialistLone Wolf Technologies Aug 2015 - Present -
Technical ServicesCequent Performance Products May 2008 - Mar 2015Plymouth, MiService and training with problem resolution for installation of towing and trailer products to customer service representatives, nationwide distributors, dealers and end users via phone, email, fax, etc.• Created and provided reference materials needed for neighboring departments to better assess fundamental product questions and concerns. • Performed and coordinated trainings on installation of new and existing product to various departments within the organization.• Consistently provided technical service with an 80% success rate in minimizing costs on returns through proper diffusion of potential product issues and evaluation of returned merchandise through use of instruction sheets, engineering drawings and precision tool processes. -
Technical Customer Care And Service (Tccs)Cequent Performance Products May 2007 - May 2008Greater Detroit AreaPoint of contact to technical service and engineering groups with accurate feedback on product concerns, requests and inventions while providing extensive product training and materials in both group and one on one sessions to new hires and seasoned representatives. • Provided invaluable verbal and written feedback to engineering/design groups on in-demand and first-to-market product candidates which led to the successful production of aftermarket applications for American and foreign automotive manufacturers.• Acted as liaison to assure proper correspondence between technical service and customer service.o Reduced wait times and minimized call transfer by 90%.o Trained new and existing customer service representatives on all manufactured and buy-sell items.• Through scheduled conferences, efficiently isolated product concerns and suggestions to engineering design groups and quality.
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Customer Service Representative (Csr)Hidden Hitch Of America>Cequent Performance Products Dec 1999 - May 2007Greater Detroit Areao Extensive service to both US and Canadian Commercial Accounts for Hidden Hitch/Cequent via phone, email and fax.o Solely responsible for providing technical service to all dealers and end users on the www.hiddenhitch.com website.o Inventory adjustments/credit of existing accounts and returns.o Documented reports to quality, marketing and manufacturing groups on product concerns.o Accompanied Technical Service in off-site training to local installers on towing products.o Assisted Canada based Hidden Hitch design groups with vehicle test fits for subsequent years. o Provided in-depth product training to all other customer service representatives on Hidden Hitch product immediately following merger with competitors now owned by Cequent Performance Products.
Dean Strong Skills
Dean Strong Education Details
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Business Administration And Management, General
Frequently Asked Questions about Dean Strong
What company does Dean Strong work for?
Dean Strong works for Ziplogix
What is Dean Strong's role at the current company?
Dean Strong's current role is Training and Implementation Specialist at Lone Wolf Technologies.
What is Dean Strong's email address?
Dean Strong's email address is de****@****ail.com
What is Dean Strong's direct phone number?
Dean Strong's direct phone number is +158629*****
What schools did Dean Strong attend?
Dean Strong attended Macomb Community College.
What are some of Dean Strong's interests?
Dean Strong has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Dean Strong known for?
Dean Strong has skills like Customer Service, Microsoft Office, Automotive, Training, Management, Team Building, Customer Satisfaction, Microsoft Excel, Microsoft Word, Powerpoint, Problem Solving, Technical Support.
Who are Dean Strong's colleagues?
Dean Strong's colleagues are Jasmine Rice, Lynn Curtis-Misner, Chris Lolli, Irik Shafikov, Michelle Sampson, Ziplogix Zipform.
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1tristatedbtn.com7 +180579XXXXX
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Iman Dean Strong
Executive Producer & Strategic Event Leader | Crafting Seamless, Impactful Experiences Across Corporate, Political & Creative SectorsChicago, Il7yahoo.com, rocketmail.com, taste222chicago.com, gmail.com, ogroup.net, hinewyork.org, clevelandave.com -
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Dean Strong, CFCM
Senior Contracts Manager/Small Business Liaison Officer At Aptima, Inc.Arlington, Va4gmail.com, hotmail.com, pb.com, aptima.com2 +162040XXXXX
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