Dean Tomlinson Email & Phone Number

Sydney, New South Wales, Australia

Executive position responsible and accountable for the overall management of NATA’s ICT function, implementation of ICT operations, infrastructure, and information management systems.Establish the organization’s information technology goals/objectives aligning with NATA’s strategic plan and recommend appropriate technologies to meet current and emerging business needs.Build and maintain relationships with external technology service provides and consultants as well as a strong… Show more Executive position responsible and accountable for the overall management of NATA’s ICT function, implementation of ICT operations, infrastructure, and information management systems.Establish the organization’s information technology goals/objectives aligning with NATA’s strategic plan and recommend appropriate technologies to meet current and emerging business needs.Build and maintain relationships with external technology service provides and consultants as well as a strong commitment to team building internally both within the ICT team and other departments. Facilitate the implementation and operation of cost efficient and effective ICT infrastructure and information management systems. Show less

Sydney, New South Wales, Australia

ICT manager responsible for the day-to-day operations of the ICT department, project execution, and implementation of a best practice ITSM solution framework. Communicates across all levels (from entry level to the CxO / executive levels), with a strong commitment to team building and capability output both internally within the ICT team and with key stakeholders/vendors. • Lead the ICT infrastructure, support, and business service teams to ensure performance effectiveness and… Show more ICT manager responsible for the day-to-day operations of the ICT department, project execution, and implementation of a best practice ITSM solution framework. Communicates across all levels (from entry level to the CxO / executive levels), with a strong commitment to team building and capability output both internally within the ICT team and with key stakeholders/vendors. • Lead the ICT infrastructure, support, and business service teams to ensure performance effectiveness and successful deliverables• Development and ongoing management of ICT plans / budgets and oversee the implementation of projects and operational requirements.• Continuous review and improvements of service delivery operations, practices, policies, procedures, and standards to ensure they support NATA’s business needs. • Implementation of a best practice ITSM framework. • Day to day operational oversight of ICT services, and incidents. • Team leadership for development of staff capability output and training uplift • Act as the focal point for management of escalated service requests, concerns, and future deliverables• Ownership of critical issues, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. • Partner with internal stakeholders, & third-party vendors to ensure successful & proactive relationship management, which results in successful business outcomes. • Proactively collaborate to gain understanding of current and future technology related business needs. • Review and present monthly service management reports. • Ensure facilitation of Service Readiness Testing (SRT) or User Acceptance Testing (UAT). • Perform and maintain continuous improvement activities Show less

Sydney, New South Wales, Australia

IT service delivery team lead responsible for execution of requirements for NSW government elections and IT relationship management with the business lines and IT stakeholders• Lead an event-driven team of staff with execution delivery, performance management and coordination of resources to fulfil business requirements• Deliver milestones whilst innovating/improving end to end user experience• Manage business stakeholder expectations including relationship department… Show more IT service delivery team lead responsible for execution of requirements for NSW government elections and IT relationship management with the business lines and IT stakeholders• Lead an event-driven team of staff with execution delivery, performance management and coordination of resources to fulfil business requirements• Deliver milestones whilst innovating/improving end to end user experience• Manage business stakeholder expectations including relationship department communications• Work with the infrastructure teams and other IT stakeholders to elicit and implement the standard operating environment with systems used for election events• IT service end to end ownership including reporting, communications and deployments• Lead IT process improvements and election event projects as required• Manage service delivery knowledge transition• 3rd party relationship management for performance requirements (hardware, network, telephony) Show less

Sydney, Australia

Run the bank operations for IT Service & Infrastructure Delivery (Client Services, Telecoms (Voice & Data), Enterprise Infrastructure, Data Centre Operations, Middleware & Service Management)Risk control ownership and financial planningIT services delivered for incident, problem, change, release, IT service acceptance and test functions to enable business operationITIL framework delivery Stakeholder relationship engagement Service resilience and business continuity/disaster… Show more Run the bank operations for IT Service & Infrastructure Delivery (Client Services, Telecoms (Voice & Data), Enterprise Infrastructure, Data Centre Operations, Middleware & Service Management)Risk control ownership and financial planningIT services delivered for incident, problem, change, release, IT service acceptance and test functions to enable business operationITIL framework delivery Stakeholder relationship engagement Service resilience and business continuity/disaster recoveryEvergreening / Performance improvementsAgile operational managementDrive quality and efficiency Improve overall service delivery operationManager of teams and improvement of capabilities Show less

Manager leading IT service for global cloud software business, working closely with software development, service delivery and product teams to represent the service, manage enterprise support solution, incident/problem management, service delivery and business critical resolution to clientsResponsibilities:Develop and manage service delivery processesEstablish and maintain operating proceduresEnsure SLAs & KPIs are deliveredManage 24/7 support operation and team… Show more Manager leading IT service for global cloud software business, working closely with software development, service delivery and product teams to represent the service, manage enterprise support solution, incident/problem management, service delivery and business critical resolution to clientsResponsibilities:Develop and manage service delivery processesEstablish and maintain operating proceduresEnsure SLAs & KPIs are deliveredManage 24/7 support operation and team priorities for service deliveryIdentify service improvement and delivery risk Manage client support platform and reporting metricsPlan for future service requirements Show less

London, United Kingdom

Ambassador of application estate from initial transition into live service delivery throughout the life cycle. Management of in service applications and team priorities ensuring agreed capabilities and service delivery levels are met by suppliers/partners. Manage budget, enable realisation of expected benefits and continued value for the business.Responsibilities:Service management of applications in service, own their effective use and ensure they are delivered according to… Show more Ambassador of application estate from initial transition into live service delivery throughout the life cycle. Management of in service applications and team priorities ensuring agreed capabilities and service delivery levels are met by suppliers/partners. Manage budget, enable realisation of expected benefits and continued value for the business.Responsibilities:Service management of applications in service, own their effective use and ensure they are delivered according to agreed service levels.Manager service delivery team priorities Manage governance, analysis and reporting of service provided - checking health, performance and infrastructure of applications and their environments, optimising availability and usability.Acquire and uphold knowledge of applications and underlying processes. Main authority for assigned applications, ensuring appropriate and relevant information is available.Manage teams supporting applications and escalations for high impact outages / service issues.Recommend and deliver agreed upgrades and changes. Work closely with project, change, release and transition managers to ensure smooth transition and acceptance of new solutions and significant changes to applications in service.Work with vendors, system analysts, and application designers to deliver business changes.Build and manage relationships with stakeholders in business. Present view of application estate through reports, communication and manage in service development.Oversee management of 3rd party service provided. Ensure quality, responsibility, knowledge management, best practice, procurement, review and advise.Project management of IS projects that impact in service applications. Show less

London, United Kingdom

IT Service Specialist for all IT projects leading IST efforts for delivery implementation with all UK systems including IT infrastructure and process/procedure improvements, IT budgeting, IT business continuity/disaster recovery, IT education, IT policy, business reporting, network, telephony systems.Working with client requirements and business investments integrating information technology to improve service delivery and customer relationships.Advise how current technology can meet… Show more IT Service Specialist for all IT projects leading IST efforts for delivery implementation with all UK systems including IT infrastructure and process/procedure improvements, IT budgeting, IT business continuity/disaster recovery, IT education, IT policy, business reporting, network, telephony systems.Working with client requirements and business investments integrating information technology to improve service delivery and customer relationships.Advise how current technology can meet business objectives, overcome problems, improve IT structure.Manage implementation of new or enhanced developments for the market prior to deployment to ensure that these meet the stated business requirements for the UK.Provide expertise for hardware/software and installation work to be carried out.Manage existing IT network and delivery of services. Propose improvements and liaise with global IST with solutions. Show less

London, United Kingdom

Manage IT ServicesCoordinate, assess and mange IT changes across the business whilst capturing and documenting requirements to ensure service delivery by IT.Supporting the business through implementation processes.Manage hardware, software suppliers and business issues.Project manage short or long term department changes to improve company objectives.Expertise of the channel management system to support, develop, upgrade, test, and configure.Gathering requirements and… Show more Manage IT ServicesCoordinate, assess and mange IT changes across the business whilst capturing and documenting requirements to ensure service delivery by IT.Supporting the business through implementation processes.Manage hardware, software suppliers and business issues.Project manage short or long term department changes to improve company objectives.Expertise of the channel management system to support, develop, upgrade, test, and configure.Gathering requirements and support functional design for the business. Liaise with IT areas, provide training and carry out ad-hoc projects.Manage senior staff and 3rd party expectations. Show less

London, United Kingdom

Support oracle SQL Client-server applications, generate or manipulate pl/sql to manipulate data.Supporting the in-house job advertising and CV acquisitioning systems involving XML feeds.Development of new job board feeds for all brands and database support of sales data.Application support and system analysis using oracle pl/sql for multi-tiered applications - 2nd line.Familiarity with IT Technologies including operating systems, area networking, internet and… Show more Support oracle SQL Client-server applications, generate or manipulate pl/sql to manipulate data.Supporting the in-house job advertising and CV acquisitioning systems involving XML feeds.Development of new job board feeds for all brands and database support of sales data.Application support and system analysis using oracle pl/sql for multi-tiered applications - 2nd line.Familiarity with IT Technologies including operating systems, area networking, internet and telecoms.Knowledge of HTML/XML.Analysing or recording incidents for Applications, devise workarounds and document fixes and resolution. Show less

Reigate, Surrey

Translation of functional solutions into technical specification.Undertake application systems development from technical specifications.Develop understanding of development best practices and adhere to company development standards.Unit test to ensure deliverables work as specified and document changes with internal processes.System test, UAT and support for production issues.Support operational issues within production application system, analyse and resolve.Managing… Show more Translation of functional solutions into technical specification.Undertake application systems development from technical specifications.Develop understanding of development best practices and adhere to company development standards.Unit test to ensure deliverables work as specified and document changes with internal processes.System test, UAT and support for production issues.Support operational issues within production application system, analyse and resolve.Managing, negotiating and resolving issues with internal staff and internal business customers. Show less