ManagementCreating dynamic pricing and marketing strategies for short-term rental markets to increase occupancy and revenue.Ensuring great guest experiences from booking to check-out, including answering inquiries, and special requests, and immediately resolving any difficulties.Overseeing the preparation of properties for guest arrival, ensuring high standards of cleanliness and maintenance, and managing any necessary repairs or upgrades.Streamlining booking, cleaning, and maintenance schedules to ensure smooth transitions between visitors.Monitor market developments and competitor strategies in Koh Samui's short-term rental market to adjust and optimise portfolio performance.

Social media strategyContent CreationCommunity EngagementCampaign ManagementPerformance monitoring and Platform management

Processing payouts and responding to emailsAssisting other departments with payments and fraud-related questionsWorking closely with the team on automation initiatives - by providing feedback and proposing new ideas - risk scoring, preventing and resolving abuse casesFraud and Crypto InvestigationProcessing customer KYC documents and escalating any suspicions or concerns in KYC and AML capacityReporting and doing fraud analysis on payments-related cases

Team LeadershipSupervision of smooth workflow within assigned teamOrganizing regular audit checks, handovers and team meetingsPerformance monitoringLiaising with external forces (police, fire, ambulance)

Assisting and supporting the construction manager in the development of fourteen five-bedroom properties.Verifying that working techniques are carried out by the company's standardsCoordination of subcontractors and material delivery to guarantee a safe and efficient technique of building to the desired building quality and scheduleManaging daily emails and phone calls with suppliers, tradesmen, the health and safety board, supplies (gas, electric, water), build control, traffic management and other stakeholders to ensure the smooth and stress-free operation of the construction site

Machine operation and maintenanceEnsuring material and product deliveryLoading and off-loading construction material from delivery trucksRisk assessment during product delivery

Machine operationEnsuring material and product deliveryOrganizing small building sites for material deliveryRisk assessment during product delivery

Primary security provider for Queen Elizabeth Stadium's reconstruction following the London 2012 Olympic GamesProtecting the company's assets relative to theft, assault, fire and other safety issues​​Responding to emergencies to provide necessary assistance to employees and visitorsMaintaining daily smooth running by monitoring building and equipment controlsLiaising with the general manager for daily and weekly reports

Responding promptly to customer inquiriesCross-functional collaboration with other departmentsUsing CRM tools to manage and document customer interactionsEnsuring compliance with company policies when addressing customer inquiries

Identifying potential clientsRelationship building to foster long-term partnershipSales NegotiationMarket ResearchSales Reporting