Dean Tucker Email & Phone Number

Rochester, Ny, Us

Project Management. Digital Marketing Operations, Catalog Management, Use of agile processes and tools (Jira), support client operations for largest us retailer.

Provided thousands of businesses loans and grants through the Economic Injury Disaster Loan COVID impact recovery program.

Business development and strategic partnership development

Rochester, New York Area

Lead teams of project management and solutions consulting experts who drive client success.

Responsible for the overall customer experience for Enterprise Services accounts with focus on Healthcare and Life Sciences industries. Lead transformation engagements by communicating vision, driving account strategy and commitments, while Influencing and managing stakeholder expectations based on an end to end Sales - Delivery - Support life cycle for a portfolio of product and account engagements. Executive presentations in Health and Life Science industry

Rochester, Ny, Global

IT Leader for Financial Services outsourcing business. Responsible for governance, oversight and delivery on portfolio of IT initiatives in support of $1B line of business, utilizing IT Service Management (ITSM.)

Rochester, New York Area

Manage strategy; Define and implement IT-business Strategic Planned and management governance process and relationship for the portfolio of IT investments for multi billion dollar division of Xerox. Led groundwork information and data gathering on need, held discovery and planning workshops, and issued final strategy document to internal client. Leveraged communication and interpersonal skills to build relationships and partnerships with clients.

Rochester, New York Area

Business Engagement, Business Relationship Management, Program Management Office, IT Strategy Manager

Rochester, New York Area

Implemented a global financial control and compliance system. Designed, developed and implemented Accounting and Reporting systems. Certified Lean Six Sigma Blackbelt.

London, United Kingdom

Deploy worldwide financial reporting system for Europe Middle East and Asian markets. Established Sarbanes Oxley compliance and IT Audit processes for Xerox Europe. Established program of IT controls, trained 6 country-subsidiaries in performance of controls, and monitored yearly for adherence to new program, helping achieve clean audits across Europe for two consecutive years.

Rochester, Ny

Office of the CIO. IT Financial Management and Planning. Strategic Capital Investments. Contract Negotiations. Installed IT prioritization and efficiency programs and processes including time management and tracking across IT Operations. Managed $50M annual investment prioritization process for Business Technology initiatives across enterprise and monitored spend and performance against program objectives. Ran people development skills assessment analysis and subsequent action plan to address needed shortfalls and facilitate human resource capacity management. Health insurance and healthcare industry. Developed and implemented Key Performance Indicator (KPI) executive reporting for evaluating and communicating performance of IT division. Worked with external consultants to implement best practice process improvement initiatives to keep pace with industry leaders.

Rochester, Ny

Lead support organization serving Customer Service, Claims processing and Membership enrollment. Call center support, IVR support, Call center staff training. Claims adjudication support, benefits configuration and coding into claims systems, financial management of overall Operations division.

Rochester Ny

Specified, sourced, designed, developed, implemented and supported various financial systems, including accounting, accounts payable, payroll, treasury and forecasting systems. Supported Document Services function through software, vendor management, process improvement and transformation initiatives.

Western New York

Assessed all commercial loans for recommendation for approval. Ran Loan Committee. Calculated bank's Loan Loss Reserve. Managed officer computers.

Greater New York City Area

Commercial real estate lender (Connecticut Bank and Trust / Fleet Bank)

New York, Ny

Commercial Lending to Super Regional Shopping Center developers; $10M - $250M deals.

Mba, Finance

Bachelor Of Science (Bs), Nuclear Engineering

Activities and Societies: Founder, Tau Nu chaper Phi Gamma Delta (Fiji)

Nys Regents