Dean Thomas Email & Phone Number

Pittsburgh, Pennsylvania, United States

Proven IT Specialist with a focus on onboarding, security, and client support.- Streamlined onboarding processes: Configured hardware and software for new employees, ensuring seamless access to essential platforms.- Enhanced IT security: Updated policies and conducted training sessions to keep staff informed and systems protected.- Proactive Security Advisor: Regularly assessed and addressed potential vulnerabilities, recommending cybersecurity best practices and proactively mitigating risks to maintain a robust IT infrastructure.- Optimized equipment management: Implemented an efficient inventory system, managed procurement of new equipment, and maintained peak operational efficiency.- Provided expert software support: Assisted users with settings, updates, and software processing for client-related projects, resolving issues and increasing productivity.

Greater Pittsburgh Area

Responsible for (1) integrity of IT infrastructure; (2) basic networking; and (3) helpdesksupport to end users. This position requires a cooperative approach with internal personnel, academy personnel, and outside vendors.Responsibilities Include:- Performs setup of desktops, laptops, phones, and printers.- Completes business router and switch configuration.- Repairs software and/or hardware issues experienced by end users.- Organizes and physically relocates workstations.- Trains new users on technology and peripherals.- Designs, implements, and maintains help desk ticket process and procedures.- Completes monthly maintenance on servers; updates virus/spyware software.- Provides software support on email, google apps, APIs, and other 3 rd Party software integrated systems.- Maintains current knowledge of Microsoft office products.- Ensures the security of company’s proprietary information.- May utilize the support of a third-party vendor for service-related issues.- Establishes and implements proper processes for company asset management.

Greater Pittsburgh Area

- Developed and maintained the computing environment for the Allegheny County libraries acrossmore than 70 locations and approximately 2,200 desktops and laptops running Windows 7Professional- Managed software distribution, security patching, imaging, Group Policy, and Antivirus for alldesktops, laptops, and servers, while providing level 2 support- Planned and implemented a Microsoft System Center 2012 Configuration Manager Serverenvironment- Planned and implemented a side-by-side migration from Microsoft System Center ConfigurationManager 2007 to Microsoft System Center 2012 Configuration Manager- Reduced technical challenges and network limitations by removing an outdated ESXienvironment and replacing it with a single server environment running Windows Server 2008across more than 70 library locations- Upgraded existing EnvisionWare server and client software across all library locations-

Greater Pittsburgh Area

Brightside Academy is a leading provider of early childhood education and child care. Headquartered in Pittsburgh, PA, we employ over 1,200 people and serve over 7,000 children per day in our academies located in multiple cities across Pennsylvania, Ohio and New York.Responsibilities Include:Management over IT Staff in Pittsburgh, Philadelphia, Ohio, and New YorkImplemented and maintains the availability of company computer resources including servers, workstations, laptops, firewalls, switches, and multi-function copiersAdministers multiple Windows 2000, 2003 R2, and 2008 R2 servers including Active Directory Domain Controllers, VMWare VirtualCenter, GFI Vipre Antivirus, Terminal Server, Automatic Data Processing 4.5, Solomon 5.5, Great Plains 10, DayCare Works Database Backup, Legacy Customer Tracking, Internet Information Services (IIS 6), and Print ServersAdministers Google Apps for Business InfrastructureManages Cisco Virtual Private Network across Pittsburgh and Philadelphia locationsAdministers 55 remote locations / workstations via Virtual Private Network / Remote ToolsDesigned and Maintains 294 childcare PCs across Pittsburgh, Philadelphia, Ohio, and New YorkResponsible for all IT purchasing and Asset TrackingManages IT Helpdesk Tickets using Spiceworks IT Management Software and ServiceChannelManages company mobile devices and iPads

Developed ATM Corporation of America’s Disaster Recovery Plan for the Information Systems Department. Responsibilities include:Installation and Maintenance of the PreCovery Software Server, Creation of Visio Diagrams and Word Documents that outline the current ATM networkOrganized procedures for Contacting all Disaster Recovery PersonnelCreation of Panic Box Sets for 29 Disaster Recovery ServersDesigned detailed Documentation for restoring Microsoft Windows NT/2000 Servers, Exchange 2000 Servers and Novell Netware 4.11 ServersResponsible for maintaining the Network Schematics and Server Documentation

Administration of Access Data's Windows NT Domain and their Exchange 5.5 E-mail ServerPC/Laptop/Server Maintenance and RepairTechnical Support for Access Data Local and Remote usersResponse Center Support for Access Data Clients, Critical Application Installations, Network Monitoring, Tape backup Solution, and Ordering Equipment and Software

Microsoft Network Professional Plus

GPA: 4.0

Specialized Technology, Computer Systems Specialist

GPA: 3.93