Deauhnna T. Email & Phone Number

Absecon, NJ, US

• My current employer is DraftKings Inc., where I answer phone calls and emails and communicate via live chat support for online players on numerous casino websites 24 hours a day, 365 days a year. Responsibilities:
• Handling all customer contacts (phone, email, and live chat), following the Customer Service guidelines and procedures promptly.
• Investigating fraudulent player behavior and taking appropriate actions per the SOP, such as monitoring transactions & customer records via internal and external fraud prevention systems.
• Providing “Know Your Customer” and document verification services to customers.
• Showing a commitment to ensuring responsible gaming.
• Accessing player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification, using internal and external.

Pleasantville, New Jersey

• Former employer was H&R Block for 2018, 2020, and 2022 Tax Season at The Pleasantville Shopping Center -Assisting fellow coworker tax preparers with their clients by answering questions and setting up appointments.
• Greet clients in a personalized, warm, friendly, and inviting manner by using phone etiquette and office protocol.
• Match clients to tax professional that is best available to fulfill the client needs by using tools and systems provided by their system, Appointment Manager.
• Schedule clients that fit their needs.
• Manage client wait time expectations and give them other resolutions if the wait time was too long.
• Assure client safety focus, confidentiality, and privacy before, during, and after service.

Bay Lake, Florida, United States

• Assisted guest with their luggage, and transportation schedules,ensuring guests that they would have an enjoyable stay.
• Assisting guest to find and purchase merchandise from Disney parks.
• Received cast recognition from a co-worker and recognized by gueston twitter.

Hamilton, New Jersey, United States

• Being pleasant, professional, and always having a smile in my voice.
• Answered all inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers and process credit card payments
• Delivered extraordinary customer service to ensure member satisfaction.
• Provided advice about travel, tours, and directions.
• Consistently doing upsell and cross sell other AAA products and services such as discount club, AAA credit card, and AAA insurance.
• Help our members in their time of need by taking roadside assistance calls and accurately capturing the details of their needs

Egg Harbor Township, New Jersey, United States

• Former employer was Scientific Games - worked at home due to COVID-19 Answering Phone calls, emails, and communicate via live chat support for over 175,000 Online Players for numerous casino and lottery websites 24.
• Handling all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner.
• Proactively remaining current with internal customer service Standard Operating Procedures.
• Investigating fraudulent player behavior, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems.
• Providing “Know Your Customer” and document verification services to customers.
• Investigating patron complaints, and outbound campaigns. Show a commitment to ensuring responsible gaming.

Galloway, New Jersey

• Former employer was Marriott Vacation International at Marriott Fairway Villas in Galloway Township New Jersey for the summer season as a Food and Fun intern - assisting and conducting all activities around the resort.
• Encourage, recruit, register, and schedule guests to participate in recreation activities.
• Promoting fun and relaxing atmosphere for guests.
• Providing information to guests about available recreation facilities and activities.
• Being aware and empathetic of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Clean and maintain recreational equipment and supplies.

• Former employer was The Walt Disney Company in Lake Buna Vista, Florida as a Greeter and a Bell service dispatcher in front of the house assisting guests with their luggage and transportation times from when they.
• Care and storage of guest property
• Following all safety zones while lifting luggage from 20 to 50lbs.
• Transport Guest luggage from luggage room to guest at the bell stand.
• Direct traffic at the hotel driveway.
• Working indoors and outdoors

Greater Philadelphia Area

• Former employer was Wyndham Worldwide at Galloway Twp Hotel, Seaview Hotel and Golf Club A Dolce Resort. Main position was guest service agent but was also a Night Auditor manager.Responsibilities
• Maintaining guest service agent standards and responsibilities.
• Rolling the business day over to prepare for the next day.
• Closing and balancing out accounts.
• Filing night audit reports for accounting and records department.
• Maintaining communication with the accounting office.

Greater Philadelphia Area

• Former employer was Wyndham Worldwide at Galloway Twp Hotel, Seaview Hotel and Golf Club A Dolce Resort as a Guest Service Agent working front of house assisting guest from when they first arrive to when they.
• Taking care of VIP members, corporate groups, and walk-in’s.
• Resolving guest related problems.
• Entering data into a computer.
• Using Private Branch Exchange Operations by taking calls and answering any questions that guests may have.
• Standing on my feet for long periods of time.

United States

• Former employer was Marshall Retail group (LICK) at the Atlantic City store #342 as a Cashier Sales Associate. Helping customers and help them find their old-time favorite nostalgic candy. Responsibilities
• Engaging customers and answering questions that the customers may have about our products.
• Fully understanding the customer’s needs.
• Standing on my feet and walking for long periods of time.
• Organizing candy orders on time for the next business day.
• Cognoscente of health codes regarding food/candy.

United States

• Former employer was Jcpenney at the Mays Landing store #2287 and worked as a customer specialist in the Men's Department. Helped customers dress accordingly for their own discretion or to future events.Responsibilities:
• Fully understanding the customer's needs.
• Helping customers find what they need in the store.
• Taking phone calls and talking to customers about our products in a mannerly way.
• Engaging customers and answering questions that the customers may have about our products.
• Maintain core standards to make it easy for customers to shop.

Bachelor Of Fine Arts - Bfa, Design And Visual Communications, General

Activities and Societies: Ospreys for Service Workers, Disney Association Graduated from Stockton University majoring in Visual.

Associate Of Science - As, General Studies

Activities and Societies: Paralegal Club and Radio Club A graduate of Atlantic Cape Community College majoring in Applied Sciences.

High School Diploma, Dance

Activities and Societies: Outreach program, Rebel Dance

Master Of Arts - Ma, Instructional Technology