Interacted with International Stakeholders, Business Analysts, QA’s and Development Teams to review and evaluate acceptance test criteria based on the requirement needs of the Business. Developed and executed software test cases pre and post go-live to meet business needs in Agile environment.• Developed and documented acceptance criteria, test plans and test cases for the rewrite of the Batch Optimization project for the ANA Workers Compensation Team.• Validated database enhancement changes through Back-end and Front-end testing.• Validated test results to identify software quality issues and recorded issues using MS Azure DevOps (VSTS) and SharePoint.• Regression tested the system before releasing corrected issues and system enhancements to the client for a Production build.• Planed, documented, evaluated and tracked testing results to ensure proper functionality and freedom from defects.• Completed preliminary analysis to determine sources of discrepancies between actual and expected results.• Supported Automation Development Team to create automated test plans, test data and test scripts.• Created smoke testing guideline, regression testing and training manual for the policy system on the Car Care Plan project.• Actively participated in Scrum, Sprint Retrospective and Backlog Grooming sessions which resulted in on time deployments.

Reviewed, analyzed and evaluated business systems and user needs. Documented requirements, defined scope and objectives to meet overall business strategies. Identified spikes, researched and shared reports with the internal and external business groups.• Reviewed system requirements with the Development and Design Teams and then clarified conditions with the BA’s that represented the Business in the UK.• Prioritized requirements based on the Stakeholders needs.• Managed client expectations by delivering on time quality releases into Production using Agile methodologies.• Communicated with internal business groups to identify interdependencies and resolve issues. • Created User Stories and Bugs based on system requirements and acceptance criteria.• Planed, documented, evaluated and tracked testing results to ensure proper functionality and freedom from defects.• Conducted requirements by gathering over the phone, through email and Webex calls with International Stakeholders and BA’s from the Business.• Provided recommendations for addressing and resolving business issues.

Ensured all demands are processed within timeframes established by reviewing the daily pipeline reports and perform loan level research utilizing RISSK, MSP, IVAULT AND QAS. Organized and led pipeline strategy calls between the client, account executives, client specialists and Chase management to negotiate a plan to resolve aged demands.• Assisted complex clients resolving repurchase demands in a timely manner.• Worked with Underwriting Specialists, Management and Billing Teams to settle client repurchase demands.• Reviewed agency demands for repurchase.• Reviewed loan files, collection notes, and underwriting reviews.• Followed up with correspondent after loan repurchase requests were sent out.• Submitted appeals to Government Agencies or requestors; followed up with Government Agency and requestors on appeals.• Updated seller reports and participated on seller calls.

Established, developed and maintained accounts in the United States and Canada for a leading enteral feeding device manufacturer. • Expanded the territory by more than 45% within first year while managing 100+ accounts. • Maximized overall sales performance, growing territory by $500K within the first year. • Applied solid sales/negotiation skills contributing to the overall sales success, doubling 3rd quarter new accounts performance from 2nd quarter new accounts performance in 2011.• Earned distinction and received the 2010 #1 Producing Inside Sales Rep for unparalleled performance and dedication to efficiency.• In Service training with Physicians, Registered Nurses and Nurse Practitioners demonstrating how to use new technology in the Operating Room, NICU, SICU and GI Clinics. • Provided expert oversight to the overall performance of various distributor representatives.