Wendy Berkeley Email & Phone Number

United States

I have had a fantastic opportunity to transition from a technical writer during the Prime Therapeutics rebrand, and will now call Prime my home in Account Management.

Worked with Account Management (SDT) team to create a rebranding project plan.Rebranded external client facing documents such as, Job Aids, PowerPoint Templates,

Exceptional proficiency in researching and responding to customer support tickets, ensuring prompt and effective resolutions.Proven expertise in managing and updating Learning Management Systems (LMS), optimizing user experience and engagement.Strong aptitude for developing procedural information to streamline application processes, enhancing efficiency.

Produced instructional manuals for the Marketing DepartmentEngaged in meticulous proofreading and feedback provision for fellow writers, enhancing overall document quality and team collaboration.

Creates, edited, and maintained TurboChef and CookTek current Installation, Owner, and Service GuidesAssisted the Marketing department with brochures and customer specific requested posters and informational guides.Collaborated with the engineering team to identify product specifications.Met and exceeded documentation updates outlined in my contract.

Created, edited, and maintained Samsung’s mobile wireless devices User Manuals and Quick Reference Material using MadCap Flare, Adobe InDesign, PhotoShop and Illustrator.Coordinate the English and Spanish Legal Content is current and accurate.Maintain delivery timelines.Liaison to Samsung Technical Writing, Marketing, and Project Management teams for.

Managed budget for all product launch marketing materials, including request and approval of quotes, creation of purchase orders, approval of invoices and budget reconciliation.Coordinate timely execution of all material deliverables to meet specific strategy of product.Adapta approved launch and sales programs for multiple variations of field.

Simultaneously managed multiple projects and provided functional and technical support to deliver projects on or before the planned release date.Organized and implement operational and administrative management activities to ensure the efficient utilization and accountability of internal budgets.Supervised and directed training, manpower utilization.