Enterprise Account Manager

Founded in 1947, Verrex designs, integrates, services and supports complex conferencing and collaboration systems globally that include videoconferencing, telepresence, digital media, control systems and other networked AV technologies. Driven by a proprietary quality-management process refined over six decades, superior performance is Verrex’s hallmark delivering consistent best-in-class standards across an entire enterprise. Leveraging its own global operations experience and full-service offices in top corporate hubs, Verrex has established an allied network of integrators and service providers in 300 metros across 40 countries to share its vision of exceptional integration and support services worldwide.

Created new position to focus on 360 degree Customer Experience, including oversight of Managed Services Sales, Service Desk, Hosted Infrastructure and Client Partner ProgramsPartnered with mainstream Sales organization to increase Managed Services attach rates by 21%Developed and managed third-party software development team to create best-in-class collaboration scheduling platformMember of Yorktel Senior Executive TeamReceived 2012 Sales Support Excellence Award

Maintenance and Managed Services business unit head with P&L responsibility - combined annual revenue of $20MResponsible for global organization providing operations management of collaboration platforms for twelve Fortune 500 companiesIncreasing revenue at 25% and profitability at 31% CAGR'sDevelopment and ongoing oversight of training program, resulting in 96% staff retentionOversight of deal structure, pricing, and contract negotiations for major account opportunities

Managed 10 Program Managers and on-site team of 40 personnelDeveloped and launched ITIL compliant 24x7x365 Service Desk organizationIncreased onsite revenue by 40%Created and implemented standard operating procedures for support of commercial and U.S federal accountsDirected day to day operations and partnered with Sales organization to promote the business

Led team of conference analysts and engineers providing Managed Video Services for Bristol-Myer's SquibbIncreased total annual revenue stream by $2M and on-site revenue stream by 33%Lead successful negotiations for 70M minute global audio conferencing engagementRecognized as "Rookie of the Year" and received "On-Site Excellence Award" for 2005

Managed audio, video and web conferencing engagements for 7 fortune 100 customers, totaling $5M annual revenueDirected 30 global operations staff to ensure service delivery exceeded client expectationsConsistently exceeded Service Level Agreement metrics

Responsible for developing and managing all aspects of service implementation for new global accountsSuccessfully transitioned customers such as IBM, Pacific Dunlop, Lend Lease Corporation and BHPProvided staff training and developed standardized service procedures used by operators in three global delivery centersMain liaison for multiple Global 100 accounts, providing overall service and account management

Hands on experience in audio/video/IP and web conferencing solutions within video and telecommunicationsResponsible for project management of various service deliverables, job dexcriptions, operations manuals, and refurbishment of customer databases

Managed team of conference engineers and schedulers supporting major global customers including 3M, Diageo, Procter & Gamble and Standard Charter BankPerformed real-time customer support for videoconferencing, audio and web conferencing technologiesDeveloped Program Management framework for large accounts, leading to a new role and transfer to the US