Deb Andreoli Email & Phone Number

Massachusetts, United States

N Billerica, Ma

Leading a team of dedicated customer service reps and specialists that make up the order entry and phone teams to ensure the processing of high value, multi layered print, digital, and service orders. Management of all aspects of terms & conditions, order fulfillment, and value-added services for our customers to ensure the seamless transition from Purchase Order receipt, to order entry, warehouse logistics, and finally to material received by the customer.

Litleton, Ma

Working within the Customer Service and Sales groups, reporting directly to the Director of Customer Service and Warehouse Operations. Management of the of Customer Sales & Service Specialist team which ensures the processing of high value, multi layered print, digital, and service orders, in edition to executive level projects. Manage and maintain partnerships with Sales Operations, Finance, Outside Sales Consultants, and Digital Product teams for a variety of complex projects. Leading a team of dedicated customer service reps setting policies, processes and procedures for our NYC in-house customer service team and outside sales consultants. Managing the flow of information to school districts, and State Departments of Education is also a major focus. Contract Management of all aspects of terms & conditions, order fulfillment, and value-added services for our largest district wide customers and state contracts. Curriculum Associates has become a power house in the world of on-line technology, blended learning solutions, and content print materials. Developing and managing Customer Service processes and policies that ensure the seamless transition from Purchase Order receipt, to order entry, warehouse logistics, and finally to material received by the customer. Responsibilities: Lead, manage motivate, coach, train & develop the CS Department (Support & Specialists). Ensure compliance with all department processes and procedures. Performance manage as required. Communicate department philosophy, metrics & policy using strong and empathetic communication skills

Project Manager working within the Customer Service and Sales groups, direct support to Senior Vice President of Sales. In edition to executive level projects for CEO, CFO, and Senior Vice President, daily interactions within Finance, Sales, Digital Products, and Technology groups on a variety of complex projects. Additionally, my responsibilities include project management for copyrights and permissions. Lead person for our largest customer; NYC DOE, for product approvals and to maintain contract(s), setting policies, processes and procedures for our NYC in-house customer service team and outside sales consultants. Crafting responses and managing the flow of information to school districts, state departments of education for state wide submittal projects is also a major focus. Contract Management of all aspects of terms & conditions, order fulfillment, and value added services for major districts and state wide contracts. Curriculum Associates has become a power house in the RFP world for on-line technology, blended learning solutions, and content print materials. Project Manager for Sales and Service takes on many roles over time, a recent partnering with the Customer Service Manager/Director of International Sales has added new responsibilities to the role and has allowed for growth within the role to act as a mentor to sales assistants and new customer service reps within the sales/service organization.

Special Projects Coordinator working within the customer service and Sales groups. Responsibilities include bids, RFP's, contracts. Working with our largest customer NYC, to keep the approval process for materials current and the contract(s) up to date. Managing of information for RFP's for distrct and state wide projects is my major focus. Curriculum Associates is becoming a power house in the RFP world for on-line technology. Working as the point person for all RFP's and submittals of product where attention to detail, design, and prodcut knowledge have led to some major wins. Special Projects within the Customer Service Department, and projects for Executive Team are part of my daily responsibilities.

Picked by President of company to be the first inside sales representative for newly formed department. Professional, dedicated team player with extensive experience in customer service, and sales support. Key attributes include: ability to handle multiple tasks, detail oriented, and effective decision maker. Strong product knowledge with an emphasis on Brigance Assessment materials for Special Education, Early Childhood, Head Start and main stream classrooms.

Helping customers select the right material for their students. Helping to understand classroom materials and their proper use.