Deb B. Email & Phone Number

Wichita, Ks, Us

Wichita, Kansas Area

Work with the SmartVMA team to assist in the development and document current and future systems. Interpret the needs of end-users into documented requirements to facilitate the development process. Identify potential procedural or system flaws and develop methods to correct the errors. Administer the JIRA Software platform working with projects and users. Manage the Software Release process working with users over testing and questions. Managages the projects from beginning to complete and maintains the balance of worked items.

Wichita, Kansas Area

Wichita, Ks

• Main contact for KeyCentrix’s 2nd largest client. • Create status reports for President and CEO.• Responsible for the Business Requirements over multiple projects: ERP, Shipping, API’s, etc.• Responsible for the Statement of Work documents.• Gather Requirements for the Business Requirements.• Work with System Architect’s to make sure customer’s needs are met.• Coordinate meetings with between our customer and the proper groups: Systems Architect’s, Developers, Management and Quality Assurance.• Meet with the customer on a regular basis to discuss priority of their issues.• Suggest solutions to the customer.• Troubleshoot software issues.• Test software issues: bugs, features and projects.• Lead and support many projects from beginning to end through all phases of project lifecycle. • Track bugs, features and projects.• Create weekly reports on status of items for the customer and team.• Attend development and quality assurance meetings.• Develop new processes for streamlining communication between us and the customer.• Create agenda’s with action items to maintain tracking.• Create Test Cases for testing bugs, features and new projects.• Understands operationally how the customer uses our system.• Create test plans for functional and regression testing. • Regression test for software releases.• Work with the customer on interim solutions between large projects.• Train customers, development and quality assurance on system changes. • Create training documentation over different subjects of the software.• Troubleshoot multiple interfaces that communicate with the pharmacy software.• Communicate with various vendors.

Wichita, Ks

• Implement point of sale systems for Small Business owners.• Analyze the business processes to determine the best fit for their business.• Gather requirements for the proposed business solution.• Devise a plan or design for the software/hardware solution.• Implement of the software/hardware.• Test the software to make sure it satisfies the requirements.• Train the owners and staff over the software.

Wichita, Ks

• Overall responsible for entire release management process.• Communicated multiple reports to different business groups across the company over status updates and release plans. • Coordinated with multiple business groups Change Management plans.• Knowledge in Agile Software Development processes.• Developed goals, policies, and strategic short/long term objectives for QA/BSA Department.• Established a sense of urgency and developed a clear shared vision with the group.• Coach, mentor, and develop staff, provided career development planning and opportunities. • Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.• Effectively managed resources; developed programs to minimized waste to achieve targets.• Managed Corrective and Preventative Action system.• Continually developed the QA System and ensured the internal audit program is maintained.• Liaison with and supported all departments to achieve overall business objectives.• Realized internal customer requirements and developed service initiatives.• Setup procedures between Programmers, Project Managers, BSA’s and IT Support.• Contributed to company’s Continuous Improvement Process.• Ensured all new and existing products met customer requirements.• Created requirements documentation for all groups for new and existing products.• Overall responsible for compiling and testing multiple types of software for Brick & Mortar, Collections, Call Center, Marketing and Web.• Created a postmortem of product releases and hot fixes as needed.• Maintained all the testing environments for the IT Dept. • Beta tested new software for acquisitions and new features for the company.• Created unit, test cases, functional and regression testing documents.• Tested existing/new issues and features for Brick & Mortar, Collections, Call Center, Marketing and Web.

15 North Adams | Hutchinson, Ks | 67504-1688 |

• Main contact for SEI, McDonalds, Panasonic and Torex for all processes for Mid-America• Provided all sales reports to McDonalds, Panasonic, SEI and Torex for Mid-America.• Main contact for Tellermate product line.• Supervisor for Tellermate helpdesk, sales and service staff.• Created and maintained all install tasks to make sure all installations run smooth.• Responsible for making sure all tasks are completed by owners/operators before an install. • Assisted in quotes to customers.• Contact for PointMed product line. Medical Kiosk computers for clinics and hospitals.• Assisted in showing medical staff how to work the Kiosk computers. • QA’ed the medical Kiosks. Tested the Kiosk to find bugs, etc. in the software.• QA’ed new and existing POS software. • Provided recommendations and changes to the programmers for software.• Repaired Kiosk computers on site. • Created an evaluation area to troubleshoot issues with equipment that comes in from stores.• Implemented new procedures throughout the company.• Created multiple types of forms and checklists. (evaluation docs, training docs, etc)• Reduced the number of computer issues of No Problem Found.• Maintained stats for repairs. • Troubleshot operational, technical and network issues inside the company.• Researched and tested new and existing products.• Trained new employees in different areas.• Monitored helpdesk issues and call stats. • Recommend solutions to the helpdesk manager for various issues.• Responsible for overall processes and procedures for Mid America Inc.

Wichita, Kansas Area

• Reviewed, analyzed, and evaluated business systems and user needs.• Drove knowledge sharing through classroom training sessions, emails, and 1:1’s.• Maintained and administrated a Small Business Server, Windows 2000 server and a Terminal Server.• Troubleshot Win 2000, Win XP, NT 4.0, and Win 98 workstations.• Provided support for 3 different POS systems; Radiant, Panasonic, and GEAC.• Reviewed, analyzed, and evaluated information technology systems throughout the company, looking for ways to use technology to make all aspects of operations more efficient and effective.• Researched, tracked, and resolved technical and operational problems via telephone, email, and personnel requests.

Wichita, Kansas Area

• Responsible for the entire Pizza Hut operations in the store.• Opened new dine-in/carry out store for Wichita’s first Combo Store.• Researched and signed new vendors for the store.• Trained/Hired employees.• Responsible for: Inventory, Payroll, Forecasting, Prep, Labor Control, Scheduling and Maintenance.• Excellent Cash Control.• Revenues over 1.5 million for the store.• Excellent operations knowledge of Pizza Hut and KFC.• Provided excellent customer satisfaction skills.• Created many check lists for maintaining quality in the store.

Wichita, Kansas Area

• Installed, updated, removed, and supported standard workstation software and hardware.• Provided expedient resolutions of trouble tickets in keeping with the priority and expectations of customers and defined measurements within the service level agreement.• Maintained high level of understanding of new and upcoming technologies• Provided backup support for the help desk and fellow team members.• Sustained and exceeded a high quality of customer service by focusing on expectations and situational discussions through weekly team meetings.• Recorded and documented problem resolutions thoroughly and effectively via the call tracking tool or current knowledge bases to enable knowledge sharing across KII.• Constantly increased technical skills through training and knowledge sharing with fellow team members.• Time tracking expectations met by documenting 100% for time accountability.• Participated in evaluations by providing feedback to the employee and managers.• Trained and educated new technicians on troubleshooting hardware/software/phone support.• Excellent customer satisfaction results; personal resolution was highest of all Help Desk Specialists.• Provided on-call backup for urgent issues outside working hours.

Wichita, Kansas

• Provided system software and hardware support for Pizza Hut Restaurants Globally by answering front line calls.• Created and assigned problems in a timely manner. • Coached, counseled and trained new and current Operations Analysts/fulltime, part-time, and interns.• Provided second level technical support to Operations analysts.• Supported software rollouts.• Provided leadership to part-time and interns.• Assisted Managers in the field with operational questions via: payroll, inventory, scheduling, cash control, forecasting, labor, and maintenance.• Wrote performance appraisals.

Masters In Management Of Information Systems, Management Information Systems, General, A

Bachelor Of Science (B.S.), Business Administration And Management, General

Education record