Deb Baker Email & Phone Number

Brisbane, Queensland, Australia

Supporting ICT asset data governance compliance activities by analysing the system-wide ICT asset registers, project and procurement activities to ensure compliance with policy requirements. Participating in the continuous improvement of ICT asset management activities and processes in eHealth Queensland.

Herston, Queensland, Australia

Managing the following Applications: NoCS, ViVAS, WorldCare COVID19, TARDIS, OrgTRx and MedTRxThis role provides ICT Application management function to six (6) Communicable Diseases Branch (CDB) Applications and ICT service management support to two (2) application replacement projects (the NoCS Replacement and the Vaccine Management Service (VMS) projects) to ensure the successful service delivery.

Brisbane, Queensland, Australia

This role provides ICT service management function support to branches within Prevention Division (PD) that supports a range of state-wide clinical and non-clinical applications. The position manages health application software releases and provide advanced level IT support services to clients across the state. This will ensure high quality; timely data and information resources are available to enable the Prevention Division to achieve program goals and service objectives (e.g. immunisation, health and disease surveillance, monitoring of controlled drugs usage and population cancer screening programs). This role strengthens the ICT partnership with eHealth DAS Clinical.Delivering high quality customer service and support to our customers, stakeholders and application teams within Prevention Division. Being a conduit into eHealth for our Prevention Division customers. Role and repsonsibilites include:• Provide a highly efficient, responsive ICT service management function for PD consistent with best practice and ITIL methodologies.• Develop, implement and manage relevant ITIL service management procedures including change, incident, problem and knowledge management processes and other artefacts for PD• Manage Divisional ICT incident procedures and processes• Manage Customer and Stakeholder engagement and expectations, manage Support Level Agreements for the PD applications.• Senior Supplier to ICT projects within PD as required.• Lead, support and participate in specific initiatives and projects, aimed at continuous improvement• Manage the MS Always Current update deployment and testing Divisionally. • Engage and support Application and Project Managers in all aspects of the ICT lifecycle.• Provide Divisional monthly reporting to executive, such as KPIs, Service Level Management and systems availability.• Contribute to the ICT planning and operational delivery of programs and services, at team, branch and divisional management levels.

Brisbane, Queensland, Australia

• Developing and managing ITIL Service Management processes, primarily incident/problem/test/change and configuration management • Providing Change Management services and guidance for our customers, the Mental Health Application and Prevention Division Teams within SLAs• Foster an environment of continuous improvement within eHealth and deliver solutions to improve the End to End (E2E) service for the customer.• Build and maintain appropriate relationships with Mental Health Application and Prevention Health Teams, Vendors, Digital Partnership Teams, District IT Teams, Business and Clinical Application Teams, SQL and Oracle DBA’s, WINTEL, SIT, Infrastructure Management Teams, Stakeholders and end users

Brisbane, Queensland, Australia

Delivering high quality customer service and support to stakeholders, staff and clinicians whom utilise or support the Emergency Department Information System (EDIS). Supporting our mission of ‘Enabling quality patient care by providing seamless technology solutions and solutions across Queensland Health’.

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Establish and maintain business relationships to promote benefits consistent with organisational requirements.• Deliver superior customer service support to our front line businesses and airline partners.

Sunshine Coast, Australia

Office ManagerAccount payable and receivable daily data entry activity utilizing Excel, Word and Paypal.Recording financial information - book keeping, invoicing and billing.Account keeping practices utilising strong knowledge of Excel.Collating and submitting quarterly BAS and PAYG.Costing, budget forecasting and reviews.Database development, data entry, maintaining integrity and accuracy of database information.Production ManagerCosting analysis and reviews.Resource management - ordering materials, production timelines and deadlines.Co-ordination of human resources, training and distribution.Ensuring OH&S systems and processes apply within workshops and office areasHuman resource management of a team of 6 – seamstresses, pattern maker and cutter.Monitoring, reviewing, assessing and training of staff on an ongoing basis.Store Manager & Retail Sales ConsultantManagement of a Retail Store environment.High level of customer service, utilising professional communication and negotiation skills.Cash management – cash registry, receipting of sales, issuing receipts, handling of eftpos and cash sales, banking and reconciliation.Stock level management.Staff trainingFashion Designer & Creative DirectorDesigning a seasonal range of clothing.Art directing of: fashion shoots, advertising campaigns, sales and marketing materials.Creation of web site, updating of product ranges, email campaigns via database, management of social media outlets and updates.Brand marketing through appropriate print media, social media and managing databases.Events co-ordination – fashion shows and home parties.

Sydney, Australia

Customer Relationship Management• Manage a large sales territory within the Sydney Area with over 300 retail, wholesale and corporate clients.• Strengthen ongoing business relationships.• Develop comprehensive client relationship strategies in order to achieve company goals and targets.• Managing appointment and work schedule effectively.• Organisation of Educational Groups to Japan – selection of Agents, hotel and tour bookings, escorting of the Travel Agent Group, utilising Japanese language – for Corporate and Leisure Travel Agent groups.Account Management• Identifying new business opportunities within the retail, corporate and wholesale markets.• Evaluated market opportunities.• Creating proposals, negotiating deals, closing sales and monitoring results.• Achieving and surpassing revenue targets.• Preparing and presenting reports.• Working with targets with a focus on results.Building Business Relationships• Develops and maintains business networks so as to promote organizational objectives.• Establishes and maintains business relationships to promote benefits consistent with organizational requirements.• Promotes the products, services and benefits of an organization.Presentations• Marketing product through creation of Sales Brochures, Promotional Flyers and Power point presentations for functions.• Public speaking and presentations to in house seminars, and industry functions.Promotion and marketing of Product, Services, Features, Benefits and Fares. Organising sales visits, demonstrating/presenting products, maintaining accurate records, attending trade exhibitions, conferences and meetings, reviewing sales performance, establishing new business and negotiating contracts.Design and production of email newsletters, sales promotional material and Power Point Creation of Wholesale IT fares for the Cruise and Overseas Tour Markets. Provide creative input to the sales team, co-ordinate functions and nurture client relationships.

Sydney, Australia

Delivering a high standard of Customer service. Handling Travel Agent and Mileage Bank members reservation and ticketing. Training and assessment of new staff members.

Surfers Paradise, Australia

Supervising two other JAL Reservations and Ticketing Staff. Overseeing of all related duties and tasks of Nett and Published Ticketing, Ticket reissues, Lost Ticket Indemnities, PTA's, Refunds, Hotel and Frequent Flyer Bookings. Supervised daily reconciling of tickets issued. Communicating with Gold Coast Retail Travel agents on behalf of the Jaltour wholesale operation and JAL.***Handling 3 roles concurrently created an intense working environment, effective management and organizational skills were employed.

Surfers Paradise, Australia

Coordinating wholesale bookings, ticketing and documentation. Implementing a new system of billing and maintaining high standards of service. Representing company in regular sales calls and seminars given to Gold Coast and Northern New South Wales agents. Maintaining a strong relationship with industry clients. Production of and distribution of Sales support material, brochures and flyers to Agents.

Surfers Paradise, Australia

Co-ordinated Group quotations, bookings and documentation. Organisation of arrangements for Sister City, High School Exchange and Leisure Groups. Presenting for company at information events and seminars.

Surfers Paradise, Australia

Communicating with over 160 clients in the Gold Coast and Northern NSW area. Responsible for nett and published fare ticketing and reconciling of daily transactions. Perform all related duties and tasks of Ticket reissues, Lost Ticket Indemnities, PTA's, Refunds, Hotel and Frequent Flyer Bookings.Sabre Reservations and Ticketing

Surfers Paradise

Organizing Corporate and Retail clienteles travel arrangements. One million dollars turnover in my 2nd year of employment. Communicate with Japanese Clientele for their travel arrangements.Sabre Reservations and Ticketing

Leadership, Coaching And Culture, Business, Management, Marketing, And Related Support Services

Aws Technical Essentials, Information Technology

P3O Primer Course, Information Technology

Listening For Influence

Servicenow Change Manager Training

Motivating And Developing Your Team

Risk Register Training, Information Technology

Itil Framework Certification V3, Information Technology

Cert 4, Sales And Marketing

Diploma, Graphic Art

Certificate Iv, Assessing And Training In The Workplace

Diploma, International Travel Consultant, Fares I & Ii, Bsp

Reservations And Ticketing

Reservations And Ticketing