Deal with the customers via emails, over the phone, or face to face Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors. Respond to the problems of the customer promptly Look after the customer accounts and update their transaction status Draft the necessary documents, letter or statements, as required by the customer Maintain records of interactions with the customers in an orderly manner Coordinate with the internal department/dispatch to find solutions and resolve matters Maintain a follow up on the customer, whose query you had solved Ensure customer satisfaction Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork. Prepare required documents for transportation of goods Accounts receivable processing

Office management and marketing support on a part-time basis.Results:Taking over day to day administrative tasks in order for the small business owner to focus on clients and exceed their business goals.Implement and develop marketing plans that increased company visibility and increased business opportunities. Effectively implement various forms of media, social, email and internet Successfully adapting to different work environments Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.

Successfully obtaining sensitive and confidential records in a timely manner by identifying appropriate contacts and executing follow up phone calls.Organizing, scanning and bate stamping legal documents for easy retrieval.Saved thousands of dollars in fees by bringing formerly outsourced services in-house.

Assisting in day to day administrative tasks in order for the small business owner to focus on clients and exceed their business goals.Implement and develop marketing plans that increased company visibility and increased business opportunities. Effectively implement various forms of media, social, email and internet Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house.Representing and assisting at client conventions.Internet and database research for publication materials and client development.

Developing and maintaining strong client relationships.Sell consultatively.Maintain a strong knowledge of current web solutions.Coordination of projects.Develop marketing strategies.Document and analyze marketing efforts.Prepare client estimates and proposals.

Marketing Insurance Risks, Department ManagerDeveloping and maintaining agent and new carrier relationships, marketing new and renewal agency business, risk and coverage analysis on a retail basis. Managing and implementing department procedures.Creating a procedure to hold department accountable and ensure timeliness of services.Secured a business relationship with Chubb International and American International Group to increase the product offering and commissions.

Sales and Marketing of new commercial surplus lines casualty accounts, focusing on Professional Liability, Fiduciary and Directors and Officers.Developing new and maintaining current agency relationships.Maintaining and developing new market relationships.

Marketing company programs to retail and wholesale agents in a ten state area. Client systems training and educate and coordinate other AIG programs and business in the same territory. Senior Underwriter for National Union Insurance Company specializing in professional liability. Results:Doubled the total premium in the first year in Midwest territory. Continued growth in the following years generated enough premium to support two additional Middle Market Managers for the Midwest.Received a Meritorious Bonus for a thank you for all the hard work and effort and being one of the top employees in the region from the Regional Vice President. Development of a new product for Midwestern Risk Specialists/Lexington (AIG Subsidiary) to be used nationally.

Underwriting and Marketing Professional Liability, Products Liability, Directors and Officers, Medical Malpractice and Employment Practices Liability in the Northwest Territory.Working myself up from a claims clerk to an underwriter for Professional Liability, Products Liability, Directors and Officers, Medical Malpractice and Employment Practices Liability for the Northwest Territory (Northern California, Oregon, and Washington. Results:Received the Employee of the year award in 1994.Instrumental in starting up new program, Service, Technical and Professional. This program targeted small to midsize companies.As an administrative assistant for the Chief Underwriting Officer, I implemented and established an audit procedure for Underwriting files.