Debra Hancock, Ma Ed Email & Phone Number

Cumming, Ga, Us

Cumming, Georgia

• Managed loan origination, underwriting, and loan closing services including selling ancillary products• Handled business operations including maintaining current and past client database, reducing operating costs, accounts receivable and payable, and account reconciliation for accurate financial records. • Provided exceptional customer service, including payment collections and sales support.• Executed marketing strategies, creating graphic arts for direct mail and social media campaigns.• Maintain and securely dispose of electronic and physical client files• Developed Standard Operating Procedures and Training Manual

Cumming, Georgia, United States

• Maintain State of Georgia Real Estate Salesperson License including completion of all continuing education credits• Obtained REALTOR status through membership and requirements of the National Association of REALTORS• Buyer’s Agent: property location service, contract preparation and negotiations, and assisting with closing activities including time management of inspection and appraisal appointments• Seller’s Agent: complete comparative market analysis for pricing, market property through MLS and other advertising channels, review offers, negotiate contracts, calculate estimated proceeds to the seller for each offer

Virtual

• Provided customer service by phone, chat, and email to retail customers• Certified in business-to-business customer service including order issue resolutions, account set-up, and purchasing analytics• Promoted to Resolution Specialist as a member of the Leadership Team to handle escalated customer service issues

Sandy Springs, Ga

• Enrolled students by assisting with exploring appropriate programs of study• Guided students through enrollment and financial aid Federal & university) application process and exceeded personal goals by 10% consistently• Coached students to help them succeed with their program and course work, assisting them with time management issues, online access, meeting attendance, and participation requirements to ensure retention• Led team training activities with various delivery methods including games and lectures to support and deliver new programs and procedures

Gainesville, Ga

Provide supervision and insight to students whose teacher needed a break.Act in absence of regular teacher. Supervise students, carry out lesson plans, report activities to instructor, and discipline students as necessary. Covered classes in marketing, health sciences, and general sciences at the Lanier Charter Career Academy; assist students with e2020 system for self-directed study. Teach algebra at Lanier Alternative Learning Center to middle school and high school students who have been expelled from their regular schools; provide assistance with e2020 system.

Gainesville, Ga

Assist in and support all aspects of Branch Management. As a member of the sales team, drive branch sales results through direction, leadership and execution of desired behaviors and activities by branch staff and contribute through individual sales and relationship management. Provide on-going coaching to other branch team members to ensure consistent delivery of superior customer service; compliance with all operational procedures and risk management policies and effective execution of the Branch Operating Model. Act as 'manager on duty' in Branch Manager's absence. May function in the capacity of an Financial Services Representative or Teller depending on daily branch needs. Assistant Branch Managers at In-Store locations are responsible for sales and service to include in-store prospecting, assisting clients on platform and teller transactions, and developing and maintaining mutually beneficial communication with the host store management team and host store associates. Responsible for balancing vault, Automatic Teller Machine, and teller transactions. Counting, selling, and buying money from money vendor. Ensure all transactions complied with Federal (FDIC) and internal procedures.

Cumming, Ga

Effectively managed the day-to-day operations and achieved growth objectives. Managed team of 6 branch staff members to achieve the established goals by building a cohesive and effective team. Developed and coached staff, creating a motivating environment and recognizing success of employees. Ensured compliance with appropriate bank, regulatory, and legal requirements. Developed and promoted good community relations and understanding of bank products as well as seeking information regarding current political/economic events and their impact on the financial industry and customers. Maintained high level of customer satisfaction and customer retention. Managed 2 members of regional float team for scheduling among the 10 regional branches as needed. Provided customer service for 3 additional branches for escalated issues.Selected Contributions: Obtained sales goals consistently and exceeded goals occasionally by 25-50%. Consistently operated branch under budget.  Received awards for highest number of promoted employees.  Assisted in the opening of a new branch including operational organization, staffing, and marketing.

Polk County, Fl

Present purchase offers to sellers for consideration. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Interview clients to determine what kinds of properties they are seeking. Prepare documents such as representation contracts and purchase agreements. Coordinate property closings, overseeing signing of documents and disbursement of funds. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Compare a property with similar properties that have recently sold in order to determine its competitive market price. Coordinate appointments to show homes to prospective buyers. Generate lists of properties that are compatible with buyers' needs and financial resources. Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs. Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting. Advise sellers on how to make homes more appealing to potential buyers. Advise clients onmarket conditions and prices. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings in order to remain knowledgeable about real estate markets. Contact property owners and advertise services in order to solicit property sales listings. Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred. Selected Contributions:Obtained $2.1million in listings within 3 months of obtaining license.

• Established filing system and provided office management support at Q-TECH SERVICES, INC.• Conducted internet research on product information, FDA rulings, and competition data for marketing strategies.• Trained staff in sales techniques and coached executive staff in time management for improved efficiency.

Wellington, Fl

Managed sales team by setting sales goals; assisted in hiring, reviews, and firing of sales staff. Trained and supervised telemarketing staff. Produced ad copy and design for customers obtained through telemarketing. Coordinated special sections with production department.

Winter Haven, Fl

Developed budget reports, coordinated media buying efforts and maintained relationships with media representatives, provided customer service support and managed inbound call center that handled physician referral and registration for community events, produced payroll, arranged meetings and luncheons. Produced patient tracking analysis using geodemographic information system used to determine location of eight walk-in clinics, alleviating stress on emergency department. Assisted in organizing community educational events such as health fairs, seminars, and other Foundation sponsored events. Coordinated all marketing office activities. Developed press releases and other technical correspondence.

Doctor Of Management In Organizational Leadership, Business Administration, Management And Operations, Abd

All but dissertation

Masters, Adult Education & Training

Bachelor Of Science Degree, Business Management

Associates In Arts Degree, Liberal Arts

Activities and Societies: Phi Theta Kappa

Associates In Science Degree, Marketing Management

Activities and Societies: Phi Theta Kappy