Deb Mason Email & Phone Number

Denver, Co, Us

Denver Metropolitan Area

Denver Metropolitan Area

Remote In Colorado

Project Manager - Finance PMO at Kemper.• Developed program communications, program level status-by-workstream processes, and Steering Committee reporting for the Holding Company Data Asset project.• Forged strong supporting relationships with all finance department leadership and project teams.• Building the Finance Project Management Office as a Service structure and tools. Including all process flows, approval processes, escalation maticies by program, communication plans, resource planning process, change management, and all necessary templates and the PMOaaS support menu. • Most projects deal with big data and how it is cleaned, verified and loaded to a trusted environment for specific use. These uses include, regulatory reporting, audit, and compliance requirements.• Building PMO Repository structure, PMO University curriculum, and process bank.

Remote

• Managed new sportsbook launches – including; rack and stack, staging, network, software, development, delivery, regulatory and vendor relations.• Business integrations, including the William Hill / Caesars merger.• Managed William Hill office move in Las Vegas, technical aspects, as well as logistics and requirements gathering.• Server migrations, legacy systems refresh, moves, and compliance management. • Project Management Office development; documentation, templates, process and procedure research and development. • Internal Business and IT solutions discovery and deployments.• PMO leadership and establishment of best practices across IT organization.• Change Control Management – handled all change control for departments using Sercive Now.

Colorado

Colorado Springs, Colorado Area

• Develop strong understanding of working in the Government sector across various departments and elected officials• Worked across all departments to develop firm needs assessment and deliverable timelines• Produced and communicated all project risk, contingency, and progress reporting and communication• Participated in change management efforts, working with all departments and resource teams• Worked closely with PMO to assure projects were being delivered on time and within corporate standards• Provide personnel improvement education across IT where appropriate (e.g. emotional intelligence, leadership, etc.)

Colorado Springs, Colorado Area

• Managed concept-to-launch of various IT project within the construct of construction IT needs.• Completed the tracking and organization of ongoing project work.• Develop trust and comradery with current IT team and company sponsors.• Ensured products met or exceeded client expectations. Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.• Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.

Account Management• Manage a portfolio of clients• Build and document knowledge about the clients business and technical setup• Actively play a part in ensuring financial targets are reached• Build strong relationships with Client Services team members• Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements• Feedback any important client information to Client Services Team• Identify any training/knowledge needs for clients and colleaguesProject Management• Be responsible for undertaking project work across the team as requiredAdditional Responsibilities• vSOC organization support• Co-manage the Women's Leadership Networking Group for US operations at Xceed.• Future Leadership Program member and contributor.

Contract position to assist in the role of Business Analyst to help develop a new project definition, tracking, and delivery tool.

Denver Lodo

• Collected and documented necessary information to transform the data collection process from current DPS procedure to the mandated data pipeline process implemented by the Colorado Department of Education• Liaised with the business and data owners to gather current process descriptions and flows• Managed relationships with developers and bridged communication between end users and development team• Participated in the preparation of Process Flow Diagrams and other UML Diagrams using MS Visio• Identified and resolved issues with developers during efforts to validate designs and functional specifications• Led the planning and functional discovery for the development of GUI screens across the school district, including wireframe creation in Visio and QA requirements communication• Conducted the project meetings successfully by coordinating all users, technical staff, and business/data owners

Centennial, Co

• Responsible for the development, creation, and implementation of the Operations Manual• Acted as Project Manager for PCI Compliance process implementation• Managed the day to day activities and performance of the IT staff• Appointed as Project Manager for the development and implementation of new dialer structure• Created, modified, and implemented company policy and procedures• Interviewed potential candidates for open positions company wide• Developed new data capture structure for account management• Acted as the Account Manager for new campaigns• Functioned as a CEO liaison between management, facilities, and supply office

Colorado Springs

• Responsible for the system implementations of VoIP products for 11 European Countries• Managed multiple development projects and oversaw development, system administration, and quality assurance teams• Drove project deliverables from inception to completion, ensuring timelines and implementations met strict QA guidelines• Led efforts to create solid upgrades, and development of all systems with minimal impact to current business• Successfully coordinated with customers, marketing, and other project teams for initial project planning to clarify business requirements, identify risks, and design test processes for new changes to critical systems• Served as point lead for all team members and junior project managers, ensuring understanding of Verizon business processes, and expectations

Denver/San Francisco

• Team member in the restructure of all systems for The GAP retail account, streamlining all processes including budget, communications, and work flow to accommodate new system implementations• Successfully communicated all budgets, forecasting, LOE, communication plans, and technical system alignments for large projects and programs ranging from 1 to 10 million dollars• Managed technical projects for commercial outsourcing accounts in the travel and transportation industry• Ensured audit-ready compliance of customer-required reporting processes to accommodate government requirements • Prepared and delivered customer-facing project tracking reports including Resource Balancing, Forecasting and Audit reports • Determined business needs for the automation of reporting functions to drive automated solutions and address client needs• Mentored new project managers on account reporting processes and procedures

Denver

• Managed all competitive analysis and market research projects within the West region• Analyzed competitive trends, marketing strategies, and business processes• Partnered with strategic business units to provide primary, secondary, and outsourced research• Recommended strategic and tactical actions that increased profitable membership growth• Created systematic competitive reports, and analyses of all key competitors• Incorporated business plans and strategies into competitive and marketing research plans • Built and maintained relationships with key associates within the organizationkey associates within the organization, brokers/consultants, vendors and peer groups.

Greenwood Village

• Acted as Project Manager for the development of The College for Financial Planning’s online testing systems• Provided academic systems analysis, budget oversight, and implementation strategy and training• Developed and maintained a rotating intern program, and tapped into local graduate level market research talent from local universities. Mentored, instructed, and evaluated intern projects• Designed, delivered, and analyzed all student, alumni, and corporate client surveys• Researched lead on NCA accreditation project development. This re-accreditation effort was crucial to continued college success in its ability to provide accredited courses• Successfully served as lead for the design assessment structures at the college which allowed for consistent and continued monitoring of student progress and instructor development and accountability• Wrote and published “The Survey of Trends in the Financial Planning Industry,” an annual comprehensive survey report providing valuable information pertaining to the financial planning industry. The book is an industry standard for tracking financial industry trends• Supervised and mentored staff with regard to research projects and internship relationships• Designed and implemented a program to coordinate instructional design and institutional research development• Worked with instructional design staff to provide system assessment and measurement for all CFP courses and programs• Developed annual strategic marketing plans, including direct mail, mass media, and online advertising

Colorado Springs

• Analyzed data collected by committee to determine the need for new zoning in the downtown • Colorado Springs neighborhood that surrounds Colorado College.• Developed statistical section of report for City Council presentation• Supervised and mentored staff of 5 volunteers.