Deb Shanley Email and Phone Number

Designed and implemented training for Sparrow Hospital's transition to the EMR using EPIC software; Certified in EPIC HIM and EPICCare Ambulatory applications. Successful Go Live; Proficient in the build and maintenance of the EMR. Work closely with physicians, RNs, MAs and hospital staff regarding electronic medical records, clinical documentation, and referrals; Vital member in implementation of Mayo E-Consult program; Dragon dictation software training specialist; Organized and supported 9 ambulatory Go Live's in 2014 (5 Specialty Clinics: Pain Management, Infusion Center, Medical Oncology, Radiation Oncology and OB/GYN).Troubleshoot Helpdesk tickets; .

Designed and Implemented training for the State of Michigan's transition to their new Medicaid computer system, CHAMPS. Worked closely with State of Michigan Dept. of Community Health management staff to document workflows, conduct training (online, webinar and in person), and provided post Go Live support. Specifically worked with health care claims, provider support phone lines; Traveled throughout MI performing trainings for Adult Foster Care staff on the use of CHAMPS.

Call Center Supervisor for 15 staff. Performed random quality checks; Conducted performance reviews; Performed Coaching and Development where needed; Worked closely with UAW officers to manage staff performance and attendance. Developed/Implemented training for new Customer Service Representatives; Created Training materials for the class as well as job aids for exisiting staff when changes were made to policies/contracts; Conducted HIPAA training for over 200 BCBSM staff in 2003.