Responsibilities include providing excellent customer service to all customers with purchases and returns. Exceed or meet daily, weekly, and monthly sales goals, increasing UPT and average daily sales. ~Customer Service - Greet and assist customers asking open ended questions. Suggest add ons such as accessories to increase UPT. ~ Meet and exceed sales goals - Achieve plan by upselling a customers purchase, remerchandising and changing featured outfits to feature the newest merchandise at the front of the store and in high traffic areas. Offer on-line orders to be placed in store whenever merchandise is sold out in the store. Visual Merchandising - Update visual merchandising creating new displays following corporate guidelinesProcess New Freight - Process new freight and merchandise on sales floor immediatelyGrassroots Events - Help to coordinate in-store and community fashion shows. The process includes working with the organization requesting the fashion show, working with models to select outfits and accessories to wear, creating the script for the fashion show and being the emcee of the event.

Responsibilities include buying products to sell in the Coach House Gifts Chain, managing and implementing corporate merchandising direction for products ordered, analyzing and building spreadsheets of sales and inventory for products ordered, managing orders while staying within corporate budgets, increasing profit and lowering markdowns. ~ Buying/Procurement - Work with vendors to place orders, resolve inventory issues and gain product knowledge for product selected for 80+ stores in the Coach House Gifts chain. Recognize trends and selling patterns by analyzing reports for product orders, reorders, merchandising, and product placement. Travel to stores or merchandising lab to set product displays and create merchandising direction sent to stores to implement. Develop contests and in-store promotions for products needing additional marketing to achieve best sell through. ~ Customer Service - Provide store staff and District Managers with communications and answers to questions in a timely manner. Build strong relationships with store staff, stores located across the US. Communicate merchandising direction, product knowledge, promotional changes and corporate instructions to stores to gain optimal sales results and increase profit margin~Budgeting/Inventory Management - Perform daily and weekly sales and inventory analysis of product categories. Pull this information from Coach House POS and create Excel spreadsheets using the data. Results presented at weekly corporate management meetings for decisions on reorders or markdowns. ~Corporate Management Visits - Travel with District Managers and Regional Managers to visit stores. During visits review product needs, gain insights on improvements needed for specific products, merchandising and better communication. ~ Skills/Strengths~ Buying, Customer Service, Communications, Budgeting and Inventory Management, Planning Promotions, Problem solving, Self Motivated, Dedicated, Loyal. Goal Oriented, Time Management.

Daily operations to operate a Hallmark store. Customer Service. Hired, trained and supervised store staff. Started successful local Hallmark Ornament Club.