A dedicated IT professional, with extensive experience coordinating and delivering technology and support, to highly complex end users across multiple divisions and departments.. Proven management and leadership skills, excellent organizaional and communication skills with the ability to work independently and in team environments. Experience developing strategic technology and financial roadmaps, working with executive, leadership and management teams.Management Skills:• Resource Management: technical, non-technical teams, exempt and non-exempt personnel, • Project management: LSS Green Belt trained• Financial management and forecasting• Vendor management, contract, project and maintenance negotiation• Change and Risk managementSoft Skills• Business Analysis: proposals, interviews, data and process• Retail management • Educational Management: staff, students and educational systems• Excellent organizational and communication skills: including correspondence, composition of business proposals, business correspondence, spreadsheets and presentations. • Excellent Customer Service skillsTechnical• Cisco Unified Contact Center Enterprise• Cisco Call Manager• Cisco Unity• Cisco Agent Desktop/Cisco Supervisor Desktop• CUIC Reporting• Calabrio Call Recording and WFM• Cisco IP Communicator• Nuance IVR• eTalk Qfinity Quality Monitoring• Aspect eWFM, • PC Support/troubleshooting, software installation and maintenance• Service Now• BMC Remedy• Windows 8, Windows 7, Microsoft Office 2010, 2007: Word, Excel, Access and PowerPoint, Desktop Publisher, Visio, Microsoft Project, One Note,
Listed skills include Troubleshooting, Vendor Management, Process Improvement, Disaster Recovery, and 18 others.