Program Support Specialist
CurrentConduct Consumer Directed training programs, guide clients through enrollment process and counsel regarding allocation management for case load currently at 400+ clients. Provide information and support to Single Entry Point case managers, fostering and enhancing relationships. Running monthly phone based training classes. Assisted in revision of current training manual to move towards a computer based training module. Review and approve new allocations along with yearly re-certifications for entire agency load of 2600+ clients.